Job summary
Beacon Primary Care is an innovative practice based across West
Lancashire. We are recruiting for an Access and Quality Manager to join our
busy team. This is a brand new position and you will be integral to the
development of this role going forward.
The successful candidate will be an excellent communicator, highly
motivated with the skills to undertake a variety duties to oversee the ongoing
development of the appointment system and improve capacity for our patients.
The post holder will have the ability to think on their feet, influence
and inspire others to work with them, and be able to deliver work in a highly
pressured and fast paced environment.
Main duties of the job
The duties and responsibilities are not limited to, but includes, the
day-to-day tasks listed below that are required to carry out your role and
other reasonable duties as may be specified in-line with the needs of the
practice.
To identify opportunities for capacity improvement through, for example,
undertaking internal diagnosis and process/system reviews in order to
understand barriers and possible solutions; conducting external research into
good practice and new ideas.
To include all aspects of quality and performance management.
The post holder will contribute to the development of the administrative
and clerical services that we provide across all our sites as and when
required. To include audits and accurate reporting using excel, word and
outlook.
Participate in any duties, including designated project work as
appropriate to achieve the delivery of an efficient, proactive, and
high-profile administrative service.
Enhancing communication across the practice.
Understand and adhere to Practice policies and guidelines.
About us
Our Practice family consists of 7 Gp's, GP Registrars, 2 ANP's, Nurse
Prescribers, Practice Nurses, Pharmacists, Community Paramedic, and HCA's. Our
administrative team - 17 receptionists which includes a head receptionist at
each location, 3 clinical coders, one scanner, data quality lead, 2 deputy
Practice Managers, Office Manager and Practice Manager. The Health and Well
Being of our staff matters immensely to us, so have recently appointed a Health
and Well-being lead and Champion. We are an innovative practice that delivers
all national and local enhanced services and offer an abundance or training
opportunities. We have a whole practice study day every month where
Job description
Job responsibilities
The duties and responsibilities are not limited to, but includes, the
day-to-day tasks listed below that are required to carry out your role and
other reasonable duties as may be specified in-line with the needs of the
practice.
To identify opportunities for capacity improvement through, for example,
undertaking internal diagnosis and process/system reviews in order to
understand barriers and possible solutions; conducting external research into
good practice and new ideas.
To include all aspects of quality and performance management.
The post holder will contribute to the development of the administrative
and clerical services that we provide across all our sites as and when
required. To include audits and accurate reporting using excel, word and
outlook.
Participate in any duties, including designated project work as
appropriate to achieve the delivery of an efficient, proactive, and
high-profile administrative service.
Enhancing communication across the practice.
Understand and adhere to Practice policies and guidelines.
Job description
Job responsibilities
The duties and responsibilities are not limited to, but includes, the
day-to-day tasks listed below that are required to carry out your role and
other reasonable duties as may be specified in-line with the needs of the
practice.
To identify opportunities for capacity improvement through, for example,
undertaking internal diagnosis and process/system reviews in order to
understand barriers and possible solutions; conducting external research into
good practice and new ideas.
To include all aspects of quality and performance management.
The post holder will contribute to the development of the administrative
and clerical services that we provide across all our sites as and when
required. To include audits and accurate reporting using excel, word and
outlook.
Participate in any duties, including designated project work as
appropriate to achieve the delivery of an efficient, proactive, and
high-profile administrative service.
Enhancing communication across the practice.
Understand and adhere to Practice policies and guidelines.
Person Specification
Qualifications
Essential
- The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal)
- Good administrative and organisational skills with the ability to prioritise work.
- A conscientious approach with the commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and able to deal with multiple demands even when busy.
- The ability to deal with personal information sensitively and respect peoples right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
Desirable
Person Specification
Qualifications
Essential
- The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal)
- Good administrative and organisational skills with the ability to prioritise work.
- A conscientious approach with the commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and able to deal with multiple demands even when busy.
- The ability to deal with personal information sensitively and respect peoples right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
