Job summary
This is a relatively new role within our practice. It combines the Medical secretary role with reception duties which enables staff to have a variety of skills.
Main duties of the job
The main duties of this role are varied and will include, but are not limited to receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Handling orders, processing of repeat/acute prescriptions.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
Support Data Quality Lead with tasks/searches in relation to QP and IIF ensuring KPI are met
Coding clinical data on EMIS Web including summarising and processing GP2GP
Primary care experience preferred.
About us
We are a training GP practice with a patient population of approximately 9200 patients based in Lower Dundas Street near Monkwearmouth.
Job description
Job responsibilities
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Handling orders, processing of repeat/acute prescriptions.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
Support Data Quality Lead with tasks/searches in relation to QP and IIF ensuring KPI are met
Coding clinical data on EMIS Web including summarising and processing GP2GP
Job description
Job responsibilities
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Handling orders, processing of repeat/acute prescriptions.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
Support Data Quality Lead with tasks/searches in relation to QP and IIF ensuring KPI are met
Coding clinical data on EMIS Web including summarising and processing GP2GP
Person Specification
Qualifications
Essential
- NVQ level 2 in Business Admin or equivalent
- GCSE grade A to C in England and Maths or equivalent
Desirable
- Previous NHS experience
- Experience working in a busy environment
Person Specification
Qualifications
Essential
- NVQ level 2 in Business Admin or equivalent
- GCSE grade A to C in England and Maths or equivalent
Desirable
- Previous NHS experience
- Experience working in a busy environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.