Medical Receptionist

Job description

Job responsibilities

Provide assistance and support to the practice team, promoting excellent teamworking.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Handling orders and collection of repeat prescriptions at the reception desk to patient and checking names and addresses.

Advise patients or relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Process patients change of address computer data and medical records (have knowledge of practice area).

Have working knowledge of practice telephone system

Person Specification

Qualifications

Essential

• GCSE grade A to C in Math, English, ICT or equivalent education
• NVQ Level 2 Customer Service or equivalent

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to work as part of an integrated multi-skilled team
• Able to work under pressure
• Pleasant and articulate

Desirable

• Ability to work without direct supervision and determine own workload priorities.

Experience

Essential

• Experience of working in a public reception/administrative role.
• Experience of dealing with the public/patients.

Desirable

• Experience of working within the NHS/General Practice

Knowledge and skills

Essential

• Excellent communication skills/Interpersonal skills
• Working knowledge of computers

Desirable

• Experience of EMIS Web Clinical System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Bede Medical Centre

Address

Lower Dundas Street

Sunderland

SR6 0QQ

Employer's website

https://www.stbedegpsunderland.co.uk/ (Opens in a new tab)