GP Medical Receptionist

Job description

Job responsibilities

RECEPTIONIST JOB DESCRIPTION

Post: Receptionist

Accountable to: Reception Manager / Practice Manager

Place of work: Forge Health Group

Job Purpose

To provide a high quality front line reception service to our patients and colleagues.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Primary Responsibilities

Opening surgery premises and checking heating and ventilation in waiting areas and switching on computers in reception and consulting areas.

Responsibility for checking and securing the premises, setting the security alarm.

Receiving and directing the patients on arrival in an efficient and polite manner.

Deal with all general enquiries, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.

Receiving requests for repeat prescriptions and processing these on computer.

Opening mail and ensuring that it is directed to the correct recipient as soon as possible.

Filing and extracting patients records and any documents relating to these be it from paper or electronic records.

Data Input. Enter patient information accurately on to the computer as required

Dealing with the incoming post, scanning and distributing it to the appropriate members of staff.

Retrieve, if necessary and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure all correspondence, reports, results etc are scanned promptly and in the correct records.

Registration and documentation of new patients to the practice, including re-organsisation of patient notes when they are received.

Registration and completion of forms for temporary residents.

Updating of patient details on notes and computer.

Liaising with other outside agencies including hospitals, ambulance control or other bodies by telephone, fax or email.

Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment.

Receiving and passing on messages for clinical and managerial staff.

Tidying the reception areas at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.

Flexible to cover when needed for holidays, sickness and other absences.

Willingness to adopt and contribute to new processes.

All employees are expected to observe the practices Equal Opportunities Policy in their behaviour to the public and other workers.

Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Ensure log off procedures are followed and computer passwords are not shared amongst other team members.

This list is not exhaustive and you may be asked to perform other duties considered necessary to ensure the medical centre runs smoothly, it should be appreciated that the practice and general practice as a whole are consistently undergoing a period of change, this will inevitably necessitate changes in particular duties involved in the job as the work load changes. You will also need to be flexible to cover for holidays, sickness etc.

Person Specification

Experience

Essential

• Must be able to interact at all levels of the organisation and deal with patients in a sensitive and professional manner.
• Good knowledge of windows based systems and ability to use word and excel.

Desirable

• Experience of dealing with difficult patients and handling conflict.
• Relevant GP surgery or other NHS experience.
• Previous experience of working with a multicultural population.
• High level IT skills with demonstrable experience in working with office software packages and or EMIS Web

Qualifications

Essential

• 5 GCSE grades A C including Maths & English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forge Health Group

Address

151 Burngreave Road

Sheffield

S3 9DL

Employer's website

https://www.forgehealthgroup.nhs.uk/ (Opens in a new tab)