Woodsetton Medical Centre

Practice Operations Manager

Information:

This job is now closed

Job summary

This is a varied, flexible and busy role requiring excellent verbal and written communication skills, the ability to prioritise your workload and be confident working at all levels. The successful candidate needs to be enthusiastic and self-motivated and ideally have experience working in a Primary Care setting but not necessary.

Main duties of the job

Take overall responsibility for day to day operational performance of the practice, working to ensure that both clinical and non-clinical work is conducted effectively and efficiently.

Ensure that all practice staff are fully aware of and confident in following all processes and protocols (clinical, operational, and administrative).

Work closely with relevant clinical and non-clinical management to regularly review practice operations and identify and implement improvements to our ways of working, including use of technology, to impact positively on both the patient experience and the staff experience.

Support the practice to maintain an efficient and cost-effective level of staffing to provide an effective service to patients, including managing the overtime and staff training budgets.

Ensure polices and procedures are upto date and CQC compliant.

Contribute positively to a sense of cohesion, and foster a culture of wider collaboration across the organisation.

About us

We are a suburban general practice with around 7000 patients and with 3 partners with supporting nursing, administartive and PCN ARRS staff

Details

Date posted

23 January 2024

Pay scheme

Other

Salary

£31,000 to £41,000 a year pro rata depending on skills and experience

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

A1082-24-0001

Job locations

40 Bourne Street

Woodsetton

Dudley

West Midlands

DY3 1AF


Job description

Job responsibilities

Key Responsibilities:

1. Leadership: Inspire and lead our team of healthcare professionals to ensure the smooth and efficient operation of the practice.

2. HR Management: Recruit, train, and manage staff to create a positive and collaborative work environment

3. Compliance: Ensure adherence to all relevant regulations and standards eg: CQC, HSE maintaining the highest level of compliance.

4. Patient Experience: Focus and enhancing patient satisfaction and engagement through effective communication and service improvements. This includes complaint management.

5.Financial Management: Oversee budgeting, financial planning, and billing processes to maintain the financial health of the practice.

Job description

Job responsibilities

Key Responsibilities:

1. Leadership: Inspire and lead our team of healthcare professionals to ensure the smooth and efficient operation of the practice.

2. HR Management: Recruit, train, and manage staff to create a positive and collaborative work environment

3. Compliance: Ensure adherence to all relevant regulations and standards eg: CQC, HSE maintaining the highest level of compliance.

4. Patient Experience: Focus and enhancing patient satisfaction and engagement through effective communication and service improvements. This includes complaint management.

5.Financial Management: Oversee budgeting, financial planning, and billing processes to maintain the financial health of the practice.

Person Specification

Qualifications

Essential

  • Proven experience in management or administration.
  • Strong leadership and organizational skills.
  • Knowledge of medical practice operations and financial management.
  • Excellent communication and interpersonal skills.
  • High levels of integrity and loyalty.

Desirable

  • Experience as a manager in medical field -primary care/ secondary care setting
Person Specification

Qualifications

Essential

  • Proven experience in management or administration.
  • Strong leadership and organizational skills.
  • Knowledge of medical practice operations and financial management.
  • Excellent communication and interpersonal skills.
  • High levels of integrity and loyalty.

Desirable

  • Experience as a manager in medical field -primary care/ secondary care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodsetton Medical Centre

Address

40 Bourne Street

Woodsetton

Dudley

West Midlands

DY3 1AF


Employer's website

https://www.woodsettonmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Woodsetton Medical Centre

Address

40 Bourne Street

Woodsetton

Dudley

West Midlands

DY3 1AF


Employer's website

https://www.woodsettonmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

GP Partner

Matthew Read

mamatha.suresh1@nhs.net

01902883346

Details

Date posted

23 January 2024

Pay scheme

Other

Salary

£31,000 to £41,000 a year pro rata depending on skills and experience

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

A1082-24-0001

Job locations

40 Bourne Street

Woodsetton

Dudley

West Midlands

DY3 1AF


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