Medical Secretary

Arch Health CIC


This job is now closed

Job summary

Arch Healthcare is an outstanding healthcare provider delivering primary care to homeless and vulnerably housed patients. We are looking for an outstanding candidate to join the medical secretary team at our surgery in Central Brighton.

We have a very experienced team who are committed to making a real difference by delivering excellent health care and improving the health of the poorest fastest. This role is key part of the team and is essential to the smooth running of the surgery.

Main duties of the job

Our ideal candidate will be highly reliable, have outstanding interpersonal skills, medical secretary and SystmOne experience, be organised and able to manage multiple tasks, have a positive and friendly disposition and a compassionate and empathetic approach to patients using the service.

In return you’ll receive a competitive salary, good terms and conditions, access to the NHS pension scheme, a positive and flexible working culture, excellent support from Arch management and the opportunity to influence and improve health services for some of the most vulnerable people in our city.

About us

Arch Health CIC is a values driven, non-profit health care provider which delivers primary care to homeless and vulnerably housed patients in Brighton & Hove. The service is staffed and led by a dedicated local team and was rated OUTSTANDING in all 5 areas of a CQC inspection in January 2019.

We are a committed and experienced team with a deep passion for improving the health of the poorest fastest.

Our team work hard to make the Arch surgery a welcoming and accessible place, visitors often comment on how the reception team know and refer to patients on first name terms and that they are polite, friendly and non-judgemental.

Job description

Job responsibilities


To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).


  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
  • Input data into the patient’s healthcare records as necessary
  • Process referrals using the electronic referral system (ERS)
  • Typing letters, reports and associated documentation as required
  • Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
  • Manage all enquires in an effective manner
  • Maintain an accurate referrals database
  • Process requests for information i.e. SAR, insurance / solicitor’s letters and DVLA forms
  • Read code data on SystmOne
  • Receive and make telephone calls as required. Be polite and helpful at all times. Deal appropriately with agitated or verbally abusive patients.
  • Manage all administrative queries as necessary
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Support all clinical staff with general administrative tasks as requested
  • Actively participate in Practice Training to ensure you provide a high level of service for the practice. This may mean you need to attend a training session outside of your normal working hours.
  • Undertake any other additional duties appropriate to the post as requested by the Doctors, Nurses or the Practice Manager.
  • Support reception staff, providing cover during staff absences

Person Specification

Personality and Disposition


  • - Enthusiastic and flexible
  • - Warm and friendly
  • - Non judgemental
  • - Challenges discrimination
  • - Sensitive and empathetic
  • - Ability to work under pressure



  • - Experience of medical secretary duties
  • - Experience of dealing with patient enquiries and requests
  • - Experience of using SystmOne


  • - Experience of work with people experiencing homelessness

Knowledge and Skills


  • - Ability to work as part of a team
  • - Excellent communication skills
  • - Ability to work independently
  • - Basic IT Skills
  • - Willingness to undertake varied roles within the team
  • - Effective time management


  • - Knowledge of local NHS facilities

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Arch Health CIC


School Clinic

Morley Street



Employer's website (Opens in a new tab)

For help with your application, contact:

Jennie Worthley


Date posted

11 November 2021

Pay scheme



£11.86 an hour



Working pattern

Part-time, Flexible working

Reference number


Job locations

School Clinic

Morley Street



Supporting documents

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0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.