Job summary
Arch Healthcare is an
outstanding healthcare provider delivering primary care to homeless and
vulnerably housed patients. We are looking for two outstanding candidates to
join the reception team at our surgery in Central Brighton who can offer regular,
flexible cover.
We have a very experienced
team who are committed to making a real difference by delivering excellent
health care and improving the health of the poorest fastest. The receptionist
team is a key part of the patient experience and is essential to the smooth
running of the surgery.
Main duties of the job
Our ideal candidates will
be highly reliable, have outstanding interpersonal skills, reception and
SystmOne experience, be organised and able to manage multiple tasks, have
positive and friendly disposition and a compassionate and empathetic approach
to patients using the service.
In return youll receive a competitive salary, good terms and conditions, access to the NHS pension scheme, a positive and flexible working culture, excellent support from Arch management and the opportunity to influence and improve health services for some of the most vulnerable people in our city.
About us
Arch Health CIC is a values driven, non-profit health care provider which delivers primary care to homeless and vulnerably housed patients in Brighton & Hove. The service is staffed and led by a dedicated local team and was rated OUTSTANDING in all 5 areas of a CQC inspection in January 2019.
We are a committed and experienced team with a deep passion for improving the health of the poorest fastest.
Our team work hard to make the Arch surgery a welcoming and accessible place, visitors often comment on how the reception team know and refer to patients on first name terms and that they are polite, friendly and non-judgemental.
Job description
Job responsibilities
JOB PURPOSE
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
MAIN DUTIES AND RESPONSIBILITIES
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometimes verbally abusive behaviour from patients.
- Offer to assist patient as appropriate with completing registration forms if required.
- Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register.
- Using your own judgment and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Be polite and helpful at all times. Deal appropriately with agitated or verbally abusive patients.
- Work with any keyworkers that patients have (with their consent) to help them access the service, appointments and prescriptions.
- Ensure that you provide an efficient, professional and detailed handovers.
- Action repeat prescription requests and ensure that they are ready for collection by the patient as per repeat prescription policy, including correspondence with pharmacies where necessary.
- Participate on a daily basis in managing tasks management to ensure that tasks are kept up to date at all times.
- Actively participate in Practice Training to ensure you provide a high level of service for the practice. This will mean you need to attend a training session outside of your normal working hours. You will be expected to do this to ensure that the safety of patients and the Practices adherence to the NHS Contract is achieved.
- Process patient notes and correspondence.
- Retrieve and re-file records as required.
- Ensure correspondence, reports, results/scanned etc are filed promptly
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured.
- Undertake any other additional duties appropriate to the post as requested by the Doctors, Nurses or the Practice Manager.
Job description
Job responsibilities
JOB PURPOSE
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
MAIN DUTIES AND RESPONSIBILITIES
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometimes verbally abusive behaviour from patients.
- Offer to assist patient as appropriate with completing registration forms if required.
- Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register.
- Using your own judgment and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Be polite and helpful at all times. Deal appropriately with agitated or verbally abusive patients.
- Work with any keyworkers that patients have (with their consent) to help them access the service, appointments and prescriptions.
- Ensure that you provide an efficient, professional and detailed handovers.
- Action repeat prescription requests and ensure that they are ready for collection by the patient as per repeat prescription policy, including correspondence with pharmacies where necessary.
- Participate on a daily basis in managing tasks management to ensure that tasks are kept up to date at all times.
- Actively participate in Practice Training to ensure you provide a high level of service for the practice. This will mean you need to attend a training session outside of your normal working hours. You will be expected to do this to ensure that the safety of patients and the Practices adherence to the NHS Contract is achieved.
- Process patient notes and correspondence.
- Retrieve and re-file records as required.
- Ensure correspondence, reports, results/scanned etc are filed promptly
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured.
- Undertake any other additional duties appropriate to the post as requested by the Doctors, Nurses or the Practice Manager.
Person Specification
Experience
Essential
- - Experience of reception duties
- - Experience of dealing with patient enquiries and requests
Desirable
- - Experience of making and managing appointments including walk ins
- - Experience of registering patients
- - Experience of managing the repeat prescription process
- - Experience of dealing with patient enquiries and requests
- - Experience of using SystmOne
- - Experience of frontline work with homeless people
Skills/Abilities
Essential
- - Ability to work as part of a team
- - Excellent communication skills
- - Ability to work independently
- - Basic IT Skills
- - Willingness to undertake varied roles within the team
Desirable
- Knowledge of local NHS facilities
Personality/Disposition
Essential
- - Enthusiastic and flexible
- - Warm and friendly
- - Non judgemental
- - Challenges discrimination
- - Sensitive and empathetic
Person Specification
Experience
Essential
- - Experience of reception duties
- - Experience of dealing with patient enquiries and requests
Desirable
- - Experience of making and managing appointments including walk ins
- - Experience of registering patients
- - Experience of managing the repeat prescription process
- - Experience of dealing with patient enquiries and requests
- - Experience of using SystmOne
- - Experience of frontline work with homeless people
Skills/Abilities
Essential
- - Ability to work as part of a team
- - Excellent communication skills
- - Ability to work independently
- - Basic IT Skills
- - Willingness to undertake varied roles within the team
Desirable
- Knowledge of local NHS facilities
Personality/Disposition
Essential
- - Enthusiastic and flexible
- - Warm and friendly
- - Non judgemental
- - Challenges discrimination
- - Sensitive and empathetic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
