Job summary
We are looking for Care Navigators to join our friendly practice on a part-time basis. We have fixed term contracts working various shifts on Thursday and Friday.
The successful applicants must have previous admin experience and demonstrate excellent communication and organisational skills and previous experience in a healthcare setting would be an advantage.
You will be the first point of contact for patients and other contacts, you will book patient appointments, deal with general enquiries, and support the day to day running of the practice.
Our opening hours are 08:00-18:30, Monday to Friday, and shifts will be scheduled within these times. Applicants must be fully flexible to work their shifts as required within these hours. Please ensure you can commit to this availability before applying, as we are unable to accommodate restrictions outside these times. There will also be the occasional requirement to work a late night (until 8pm).
Applications will be considered as they are received, and interviews will be arranged accordingly.
We reserve the right to close the application process if we receive a high number of applications.
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments, either over the telephone or face to face.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
About us
Join our dedicated team at Wells City Practice, where we are committed to providing exceptional healthcare services to our community. We are a forward-thinking practice that values innovation, collaboration, and continuous professional development. We have a daily huddle and regular team meetings.
Wells is a beautiful cathedral city with lots to offer, including the Mendip countryside, and within easy reach of Bath, Bristol, and the south coast.
You will be joining: -
A GMS practice with 8,500 patients, using EMIS, working in a modern, leased building.
A friendly, welcoming, and supportive Practice team who are all passionate about Primary Care.
A current team of 5 partners, 2 salaried GPs, a paramedic practitioner, nurses, and HCAs, all supported by an accredited Practice Manager and a full admin team.
Other team members include and Health Coach, physiotherapists and Clinical Pharmacist.
We are a teaching Practice which includes GP Registrars, Medical Students and Apprentice HCAs.
A team involved in training and research projects and committed to our local PCN.
A practice with Good CQC rating, high patient satisfaction scores, and high QOF achievement.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members
of the care navigator team may include any or all of the items in the following
list. Duties may be varied from time to time under the direction of the
practice manager, dependent on current and evolving practice workload and
staffing levels:
- Ensure an
effective and efficient reception service is provided to patients and any other
visitors to the practice
- Deal with
all general enquiries, explain procedures and make new and follow-up
appointments, either over the telephone or face to face.
- Add all
visit requests onto the duty doctors telephone triage list with a contact
number and brief reason for visit.
- Processing
and distributing incoming mail
- Computer
data entry/data allocation and collation; processing and recording information
in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member and
associated healthcare agencies and providers
- Keeping
the reception area, noticeboards and leaflet dispensers tidy and free from
obstructions and clutter
- Using
your own judgment and communication skills, ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover, and ensure procedures are completed.
- Receive
and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
- Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
- Ensure
the kitchen is kept clean and tidy in turn with other staff.
- Open up
premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients.
- When last
to leave at the end of the day, ensure that the building is totally secured,
internal lights are off and the alarm activated.
- Ensure
that all new patients are registered onto the computer system promptly and
accurately
- Undertake
any other additional duties appropriate to the post as requested by the
partners or the practice manager.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members
of the care navigator team may include any or all of the items in the following
list. Duties may be varied from time to time under the direction of the
practice manager, dependent on current and evolving practice workload and
staffing levels:
- Ensure an
effective and efficient reception service is provided to patients and any other
visitors to the practice
- Deal with
all general enquiries, explain procedures and make new and follow-up
appointments, either over the telephone or face to face.
- Add all
visit requests onto the duty doctors telephone triage list with a contact
number and brief reason for visit.
- Processing
and distributing incoming mail
- Computer
data entry/data allocation and collation; processing and recording information
in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member and
associated healthcare agencies and providers
- Keeping
the reception area, noticeboards and leaflet dispensers tidy and free from
obstructions and clutter
- Using
your own judgment and communication skills, ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover, and ensure procedures are completed.
- Receive
and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
- Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
- Ensure
the kitchen is kept clean and tidy in turn with other staff.
- Open up
premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients.
- When last
to leave at the end of the day, ensure that the building is totally secured,
internal lights are off and the alarm activated.
- Ensure
that all new patients are registered onto the computer system promptly and
accurately
- Undertake
any other additional duties appropriate to the post as requested by the
partners or the practice manager.
Person Specification
Experience
Essential
- - Administrative: 2 years
Desirable
- - previous experience in healthcare
Qualifications
Essential
Person Specification
Experience
Essential
- - Administrative: 2 years
Desirable
- - previous experience in healthcare
Qualifications
Essential