Job summary
We have an exciting opportunity to join our friendly team at Armley Medical Practice as a Workflow Administrator.
The practice is a paper-light environment and the main responsibilities of the successful applicant will be to process the incoming patient clinical correspondence both by paper and electronic transfer, working in accordance with the practices protocols.
Main duties of the job
As part of
the workflow administration team in the practice, your role of workflow
administrator will be to process clinical correspondence safely, ensuring that
it is accurately coded. You will ensure you pass appropriate issues to GPs and
other members of the practice clinical team in line with agreed clinical
protocols.
To include:
- Workflow of practice correspondence (both paper and
electronic) and attaching to patient records.
- Recording diagnoses, procedures and investigations.
- Identifying urgency and carrying out actions or
forwarding to appropriate teams.
- Identifying complex or higher risk areas that
require input or knowledge from the clinical team.
- Working to agreed practice protocols.
- Answering
queries from other members of staff.
- Respond to online access requests and queries
- Complete other admin tasks as required
About us
We are a friendly, supportive and highly motivated team with
excellent support.
We enjoy socialising and taking part in charitable events
such as McMillan Coffee mornings, Dementia Awareness, Race for Life, Candlelighters,
RNLI Easter raffle as well as collecting for those in need at Christmas.
We offer our patients a wide range of services to support
their physical and mental health needs. we work closely with two other
practices in LS12 as part of the Armley Primary Care Network and employ a range
of additional staff who work across the three practices.
We are a busy forward thinking, training practice and pride
ourselves on delivering excellent patient care, developing our staff and
supporting the community.
Job description
Job responsibilities
- Sorting and date stamping all incoming patient related mail (if required)
Reading and identifying documents that can be:
a) Actioned by a workflow administrator following the correspondence management protocol.
b) Or work flowed to the appropriate team or clinician.
- Coding patient records accurately following practice protocol.
- Ensuring incoming letters are viewable on the patient record within a 48 - 72 hour timescale.
Adding the documents in accordance with the protocol to the patients notes with the usual clinical attributes and actioning as above.
Responding to online access queries to include setting up accounts, updating access, and troubleshooting on patients behalf.
Job description
Job responsibilities
- Sorting and date stamping all incoming patient related mail (if required)
Reading and identifying documents that can be:
a) Actioned by a workflow administrator following the correspondence management protocol.
b) Or work flowed to the appropriate team or clinician.
- Coding patient records accurately following practice protocol.
- Ensuring incoming letters are viewable on the patient record within a 48 - 72 hour timescale.
Adding the documents in accordance with the protocol to the patients notes with the usual clinical attributes and actioning as above.
Responding to online access queries to include setting up accounts, updating access, and troubleshooting on patients behalf.
Person Specification
Skills
Essential
- Excellent Communication Skills (written and oral)
- Strong IT skills
- Competent in the use of Microsoft 365 Suite
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously.
- Good interpersonal skills
- Problem solving and analytical skills.
- Ability to follow policies and procedures.
- Excellent accuracy of recording information and attention to detail.
- Excellent understanding of Data Protection (GDPR)
Qualifications
Essential
- GCSE in Maths and English A to C or equivalent
Experience
Essential
- Experience of administrative duties
Desirable
- Emis experience / skills
- Knowledge and understanding of clinical coding / medical terminology
- Practical experience of computerised recording systems
- Experience of working in a healthcare setting
Person Specification
Skills
Essential
- Excellent Communication Skills (written and oral)
- Strong IT skills
- Competent in the use of Microsoft 365 Suite
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously.
- Good interpersonal skills
- Problem solving and analytical skills.
- Ability to follow policies and procedures.
- Excellent accuracy of recording information and attention to detail.
- Excellent understanding of Data Protection (GDPR)
Qualifications
Essential
- GCSE in Maths and English A to C or equivalent
Experience
Essential
- Experience of administrative duties
Desirable
- Emis experience / skills
- Knowledge and understanding of clinical coding / medical terminology
- Practical experience of computerised recording systems
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.