Job summary
We are a busy GP Surgery looking to recruit a highly motivated, professional individual with excellent customer service skills into the role of Reception Team Leader.
Main duties of the job
The role will involve leading a team of reception staff to ensure duties and tasks are carried out to a high standard in a timely manner. To ensure we have the right staff in place at the right time and that staff are given the opportunity to develop within their roles. To treat staff fairly and consistently whilst carrying out their role.
The role will deal with an element of patient contact over the telephone and face to face, undertaking administrative tasks, supporting the Practice Manager, Assistant Managers and clinical staff and putting patient care at the heart of everything we do.
Experience of leading a team is essential and working within a GP Surgery or Health Care setting would be beneficial.
We are looking for a porfessional, highly motivated individual; someone who is willing to work as part of a team and can also work on their own initiative.
About us
We offer a range of shifts between the hours of 8 am and 6 pm Monday to Friday and are looking for individuals who can be flexible with their working pattern.
We work as a team, including reception, admin, nursing team, GPs and GP Partners, pulling together to ensure the job is done and our patient needs are met. The atmosphere is supportive, friendly and hard working.
We enjoy taking part in charitable events and supporting those less fortunate than ourselves particularly at Christmas.
We offer our patients a wide range of services to support their physical and mental health.
A busy forward thinking surgery, we pride ourselves on patient care, developing our staff and supporting the community.
Job description
Job responsibilities
o Deal
with complaints in accordance with practice complaints procedure
o Ensure
adequate staffing for patient services
o Provide
induction training and ongoing review
o Ensure
practice policies are followed and accurate records are kept with particular
reference to appointments, post, patient registration, repeat prescriptions,
filing systems, births and deaths
o Prepare weekly staff
rota
o Managing
holidays
o Liaise
with management team concerning staffing and organisation of work
o Attend
staff meetings
o Train
staff in use of system
o Ensure
communication systems are running smoothly and doctors and reception staff are
kept fully informed of changes in procedures by daily huddles, written
communication.
o Ensure
everything confidential is put away at the end of the day
o Ensure
that confidentiality is adhered to in terms of patient information and the
protection of personal and sensitive data
o Maintaining
an up to date knowledge of health and safety and infection control.
o Identifying
the risks involved in work activities and undertaking such activities in way
that manages those risks.
Job description
Job responsibilities
o Deal
with complaints in accordance with practice complaints procedure
o Ensure
adequate staffing for patient services
o Provide
induction training and ongoing review
o Ensure
practice policies are followed and accurate records are kept with particular
reference to appointments, post, patient registration, repeat prescriptions,
filing systems, births and deaths
o Prepare weekly staff
rota
o Managing
holidays
o Liaise
with management team concerning staffing and organisation of work
o Attend
staff meetings
o Train
staff in use of system
o Ensure
communication systems are running smoothly and doctors and reception staff are
kept fully informed of changes in procedures by daily huddles, written
communication.
o Ensure
everything confidential is put away at the end of the day
o Ensure
that confidentiality is adhered to in terms of patient information and the
protection of personal and sensitive data
o Maintaining
an up to date knowledge of health and safety and infection control.
o Identifying
the risks involved in work activities and undertaking such activities in way
that manages those risks.
Person Specification
Experience
Essential
- Experience of Leading a Team
- Experience of dealing with complaints
- Experience of delivering training, coaching and feedback.
- Adherence to policies and procedures including GDPR
Desirable
- Experience of working within a GP Practice / Health Care Setting
Skills
Essential
- Ability to Lead a Team
- Excellent communication skills
- Ability to provide excellent Customer Service
- Ability to Prioritise Tasks
- Ability to use own initiative
- Ability to work as a team
- Ability to provide support, training, coaching and feedback to staff
- Ability to handle complaints to a high standard
Desirable
- Clinical System Experience
Qualifications
Essential
- Maths and English Qualifications
- Competent IT skills e.g. word, excel, microsoft
- Leading a Team
- Problem Solving
Desirable
- Working within a GP Surgery / Health Care Setting
Person Specification
Experience
Essential
- Experience of Leading a Team
- Experience of dealing with complaints
- Experience of delivering training, coaching and feedback.
- Adherence to policies and procedures including GDPR
Desirable
- Experience of working within a GP Practice / Health Care Setting
Skills
Essential
- Ability to Lead a Team
- Excellent communication skills
- Ability to provide excellent Customer Service
- Ability to Prioritise Tasks
- Ability to use own initiative
- Ability to work as a team
- Ability to provide support, training, coaching and feedback to staff
- Ability to handle complaints to a high standard
Desirable
- Clinical System Experience
Qualifications
Essential
- Maths and English Qualifications
- Competent IT skills e.g. word, excel, microsoft
- Leading a Team
- Problem Solving
Desirable
- Working within a GP Surgery / Health Care Setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.