Job summary
The Patient Administrator roles will focus on the general face to face and telephone contacts with patients.
We have 2 part time roles (24.5hrs over 4 days) at our Ilkley site and 1 full time role (36hrs over 4 days) at our Grassington site. Cross cover to all our sites will be required at times.
You will be
required to work both as a team and think on your own initiative. You must be
empathetic and caring and able to provide excellent customer service to our
patients.
Main duties of the job
a) Receiving and directing of patients on arrival
b) Open premises
c) Close and secure premises
d) Handle general enquiries and make new and follow-up appointments
e) Responsibility for helping people with non-medical problems. Ensure that appropriate attention, care and time given to patients, particularly the elderly, and issue relevant details of services available to them
f) Answer telephone and deal with or redirect enquiries to appropriate staff
g) Process eConsults as per practice protocol
h) File and retrieve medical records
i) Photocopying
k) Liaise and provide clerical assistance when necessary for attached staff
l) Read and action emails, notifications and tasks appropriately
m) Assist with any other duties of an Administrative nature that may be required of you
n) Processing death certificates in a timely manner
o) Processing medical reports/insurance reports/DVLA requests etc in accordance with current Protocols
p) Relaying messages between clinicians and patients in a timely and polite manner
q) Maintain a clean, tidy, effective working area at all times
r) Monitor and maintain the reception area
About us
IG Medical is situated in West Yorkshire with sites at Ilkley and Grassington. Our patient list is approximately 18,000.
Our clinical team includes 5 GP Partners, salaried GP's, 1 Physician Associate, 1 Advanced Clinical Practitioner and our nursing team consists of Practice Nurses and Health Care Assistants. All supported by our hardworking Managers, reception and administrative teams.
Job description
Job responsibilities
Responsibilities
The following are the core responsibilities of the PSTM role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
a) Receiving and directing of patients on arrival
b) Open premises
c) Close and secure premises
d) Handle general enquiries and make new and follow-up appointments
e) Responsibility for helping people with non-medical problems. Ensure that appropriate attention, care and time given to patients, particularly the elderly, and issue relevant details of services available to them
f) Answer telephone and deal with or redirect enquiries to appropriate staff
g) Process eConsults as per practice protocol
h) File and retrieve medical records
i) Photocopying
j) Use computer as per practice policy
k) Liaise and provide clerical assistance when necessary for attached staff
l) Read and action emails, notifications and tasks appropriately
m) Assist with any other duties of a Clerical or Administrative nature that may be required of you
n) Processing death certificates in a timely manner
o) Processing medical reports/insurance reports/DVLA requests etc in accordance with current Protocols
p) Relaying messages between clinicians and patients in a timely and polite manner
q) Maintain a clean, tidy, effective working area at all times
r) Monitor and maintain the reception area
Job description
Job responsibilities
Responsibilities
The following are the core responsibilities of the PSTM role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
a) Receiving and directing of patients on arrival
b) Open premises
c) Close and secure premises
d) Handle general enquiries and make new and follow-up appointments
e) Responsibility for helping people with non-medical problems. Ensure that appropriate attention, care and time given to patients, particularly the elderly, and issue relevant details of services available to them
f) Answer telephone and deal with or redirect enquiries to appropriate staff
g) Process eConsults as per practice protocol
h) File and retrieve medical records
i) Photocopying
j) Use computer as per practice policy
k) Liaise and provide clerical assistance when necessary for attached staff
l) Read and action emails, notifications and tasks appropriately
m) Assist with any other duties of a Clerical or Administrative nature that may be required of you
n) Processing death certificates in a timely manner
o) Processing medical reports/insurance reports/DVLA requests etc in accordance with current Protocols
p) Relaying messages between clinicians and patients in a timely and polite manner
q) Maintain a clean, tidy, effective working area at all times
r) Monitor and maintain the reception area
Person Specification
Experience
Essential
- Healthcare experience
- Administration experience
Desirable
- GP practice experience
- SystmOne experience
Experience
Essential
- Healthcare experience
- Administration experience
Desirable
- GP practice experience
- SystmOne experience
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Essential
- Healthcare experience
- Administration experience
Desirable
- GP practice experience
- SystmOne experience
Experience
Essential
- Healthcare experience
- Administration experience
Desirable
- GP practice experience
- SystmOne experience
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
