Job summary
We are seeking a caring motivated and patientfocused healthcare assistant to join our friendly team at St Anthonys Health Centre
Working eighteen point five hours per week you will play an important role in supporting the delivery of safe effective and highquality care for our patients
Under the guidance of our nurses and gps you will carry out a range of clinical tasks including observations phlebotomy ecgs nhs health checks and supporting longterm condition monitoring You will often work onetoone with patients so clear sensitive and professional communication is essential
While previous HCA experience is welcome it is not required as full training will be provided We are looking for someone who is enthusiastic reliable keen to learn and able to build positive rapport with people from a wide variety of backgrounds
As part of our supportive multidisciplinary team you will contribute to maintaining a safe clinical environment promoting healthy lifestyle choices and ensuring accurate documentation within our clinical systems
Joining St Anthonys Health Centre means becoming part of a compassionate patientcentred practice committed to teamwork learning and highquality care for our community
Hours for this post is 18.50 hours
1230 to 1700 Tuesday
0930 to 1700 Wednesday
0930 to 1700 Thursday
PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THE ADVERT EARLY
Main duties of the job
the healthcare assistant will support the clinical team by carrying out a range of patientfacing tasks to ensure safe effective and personcentred care
key duties include performing routine observations undertaking phlebotomy and assisting with nhs health checks and longterm condition monitoring the role involves engaging with patients during onetoone appointments offering clear explanations supporting lifestyle discussions and helping patients feel at ease
you will prepare and maintain clinical rooms ensuring equipment is clean safe and fully stocked and accurately record all activity using the practices clinical system the postholder will assist clinicians during procedures such as minor surgery provide chaperone support when needed and contribute to infection prevention measures across the practice additional tasks include administering selected vaccines once trained carrying out feno testing and supporting the care home team with monitoring of residents longterm conditions
working as part of the multidisciplinary team the postholder will help ensure the smooth running of clinics and participate in ongoing training to maintain required competencies
About us
st anthonys health centre is a wellestablished gp practice dedicated to delivering highquality accessible and compassionate primary care to our local community we focus on providing safe effective and patientcentred services with an emphasis on continuity of care and supporting the longterm health and wellbeing of our population
our team includes gps nurses healthcare assistants pharmacists mental health practitioners and administrative staff who work collaboratively to offer a friendly responsive and supportive service we value good communication teamwork and a positive working environment and we encourage ongoing learning and development for all staff
as a practice we are committed to continually improving patient experience and ensuring that our services remain reliable approachable and tailored to the needs of the community joining st anthonys health centre means becoming part of a forwardthinking organisation that places patients at the heart of everything we do
Job description
Job responsibilities
Job Purpose
The Healthcare Assistant will contribute to the efficient delivery of highquality patientcentred care within St Anthonys Health Centre. Working under the direction of nurses and GPs the postholder will undertake a variety of clinical and administrative tasks to support patient assessment treatment and health promotion. The role requires excellent communication skills attention to detail and a compassionate approach to patient interactions.
Key Responsibilities
Clinical Duties
- Carry out routine clinical observations including:
- Blood pressure
- Pulse
- Temperature
- Weight and BMI
- Undertake phlebotomy and collect specimens in accordance with practice protocols.
- Support longterm condition management under the supervision of clinicians.
- Conduct NHS Health Checks and assist with wider health promotion activity.
- Perform FeNO testing following training and competency assessment.
- Administer selected vaccines and injections once fully trained and signed off.
- Engage with patients during onetoone appointments, ensuring information is explained clearly and sensitively.
- Support the care home team with longterm condition monitoring for residents.
- Provide chaperone support when required.
- Assist clinicians during procedures such as:
- Minor surgery
- Coil clinics
- Other treatment sessions as needed
Clinical Environmental & Safety
- Prepare, clean and restock clinical rooms daily to maintain a safe, organised environment.
- Maintain infection prevention and control standards at all times.
- Ensure equipment is cleaned, maintained and safe for use.
- Adhere to all practice policies, protocols and clinical governance requirements.
Documentation & Record Keeping
- Accurately record clinical activity and patient information using the practices clinical system.
- Ensure all documentation is clear, timely and compliant with practice standards.
- Maintain confidentiality in line with GDPR and practice policy.
Teamwork & Professional Development
- Work collaboratively with GPs, nurses, pharmacists, mental health workers, admin staff and other MDT members.
- Participate in clinical meetings, training sessions and competency assessments.
- Engage in continuous professional development relevant to the role.
- Support the smooth running of clinics by coordinating patient flow and preparing resources.
Communication & Patient Support
- Communicate with patients in a calm, clear and professional manner.
- Build rapport quickly and provide reassurance where needed.
- Support patients in understanding health information and lifestyle guidance.
- Escalate any concerns to clinical staff in a timely manner.
Key Working Relationships
- Practice Nurses
- GPs
- Healthcare Assistants
- Pharmacists
- Mental Health Practitioners
- Administrative and Reception Teams
- Care Home Teams
- External service providers as required
Standards & Expectations
- Work in accordance with practice values, policies and procedures.
- Uphold high standards of patient care, safety and professionalism.
- Maintain flexibility to meet the needs of the service.
- Represent the practice positively in all patient interactions.
Job description
Job responsibilities
Job Purpose
The Healthcare Assistant will contribute to the efficient delivery of highquality patientcentred care within St Anthonys Health Centre. Working under the direction of nurses and GPs the postholder will undertake a variety of clinical and administrative tasks to support patient assessment treatment and health promotion. The role requires excellent communication skills attention to detail and a compassionate approach to patient interactions.
Key Responsibilities
Clinical Duties
- Carry out routine clinical observations including:
- Blood pressure
- Pulse
- Temperature
- Weight and BMI
- Undertake phlebotomy and collect specimens in accordance with practice protocols.
- Support longterm condition management under the supervision of clinicians.
- Conduct NHS Health Checks and assist with wider health promotion activity.
- Perform FeNO testing following training and competency assessment.
- Administer selected vaccines and injections once fully trained and signed off.
- Engage with patients during onetoone appointments, ensuring information is explained clearly and sensitively.
- Support the care home team with longterm condition monitoring for residents.
- Provide chaperone support when required.
- Assist clinicians during procedures such as:
- Minor surgery
- Coil clinics
- Other treatment sessions as needed
Clinical Environmental & Safety
- Prepare, clean and restock clinical rooms daily to maintain a safe, organised environment.
- Maintain infection prevention and control standards at all times.
- Ensure equipment is cleaned, maintained and safe for use.
- Adhere to all practice policies, protocols and clinical governance requirements.
Documentation & Record Keeping
- Accurately record clinical activity and patient information using the practices clinical system.
- Ensure all documentation is clear, timely and compliant with practice standards.
- Maintain confidentiality in line with GDPR and practice policy.
Teamwork & Professional Development
- Work collaboratively with GPs, nurses, pharmacists, mental health workers, admin staff and other MDT members.
- Participate in clinical meetings, training sessions and competency assessments.
- Engage in continuous professional development relevant to the role.
- Support the smooth running of clinics by coordinating patient flow and preparing resources.
Communication & Patient Support
- Communicate with patients in a calm, clear and professional manner.
- Build rapport quickly and provide reassurance where needed.
- Support patients in understanding health information and lifestyle guidance.
- Escalate any concerns to clinical staff in a timely manner.
Key Working Relationships
- Practice Nurses
- GPs
- Healthcare Assistants
- Pharmacists
- Mental Health Practitioners
- Administrative and Reception Teams
- Care Home Teams
- External service providers as required
Standards & Expectations
- Work in accordance with practice values, policies and procedures.
- Uphold high standards of patient care, safety and professionalism.
- Maintain flexibility to meet the needs of the service.
- Represent the practice positively in all patient interactions.
Person Specification
Qualifications
Essential
- Basic IT skills
- Willingness to undertake all required training for the role
- Commitment to completing competencies relevant to clinical duties
- Good general standard of education
Desirable
- Care Certificate (completed or willingness to work towards)
- Any relevant Health or Social Care training
- Training in phlebotomy, observations, vaccinations or similar clinical tasks
- Experience using NHS clinical systems such as EMIS or SystmOne (training can be provided)
Experience
Essential
- Experience communicating with patients or members of the public.
- Experience working as part of a team.
- Ability to manage tasks independently once trained.
Desirable
- Previous experience in a patientfacing role.
- Experience in healthcare care work support work or customer service
- Experience carrying out clinical tasks
- Experience maintaining clinical rooms or working in a regulated environment
- Flexibility to support cover during staff absence or holidays
Personal Qualities
Essential
- Friendly calm and professional manner
- Compassionate and patient centred approach
- Reliable responsible and able to work independently once trained
- Keen to learn and develop new skills
- Positive team player with a helpful attitude
Desirable
- Demonstrates initiative and problem solving skills
- Flexible and adaptable to service needs
Person Specification
Qualifications
Essential
- Basic IT skills
- Willingness to undertake all required training for the role
- Commitment to completing competencies relevant to clinical duties
- Good general standard of education
Desirable
- Care Certificate (completed or willingness to work towards)
- Any relevant Health or Social Care training
- Training in phlebotomy, observations, vaccinations or similar clinical tasks
- Experience using NHS clinical systems such as EMIS or SystmOne (training can be provided)
Experience
Essential
- Experience communicating with patients or members of the public.
- Experience working as part of a team.
- Ability to manage tasks independently once trained.
Desirable
- Previous experience in a patientfacing role.
- Experience in healthcare care work support work or customer service
- Experience carrying out clinical tasks
- Experience maintaining clinical rooms or working in a regulated environment
- Flexibility to support cover during staff absence or holidays
Personal Qualities
Essential
- Friendly calm and professional manner
- Compassionate and patient centred approach
- Reliable responsible and able to work independently once trained
- Keen to learn and develop new skills
- Positive team player with a helpful attitude
Desirable
- Demonstrates initiative and problem solving skills
- Flexible and adaptable to service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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