Practice Manager

Job description

Job responsibilities

Key responsibilities

Financial:

Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with

Supporting the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services

Directly contributing to profit improvement by exploring areas for increasing income and reducing costs.

Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level

Development and control practice of budgets and financial systems

Preparation of annual financial budgets and cash-flow forecasts

Liaising with accountant, bank and business insurance companies as appropriate or as directed by the Partners

Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes

Liaising with the CCG and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.

Managing the Partners drawings in consultation with the accountant

Strategic Planning

Keep abreast of current affairs and identify potential opportunities and threats

Assess and evaluate accommodation requirements and manage development and expansion opportunities

Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives

Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the PCN .

Formulate objectives and research and develop ideas for future practice development

Represent the practice at PCN, federation, locality and clinical commissioning group meetings

Make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income

Human Resources

Overall responsibility for all aspects of HR, including;

Recruitment and selection of staff, including contracts of employment and job descriptions

Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary

Be aware of current employment legislation

Develop and maintain good employee/employer relationships

Ensure that members of the existing staff team are aware of any changes that occur in the practice

Maintain good communication at all times with the practice team

Oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.

Implement pay rises/scales and increments at the appropriate time

Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks

Meet with attached staff as and when necessary and arrange/attend meetings around patient care

To ensure that suitable facilities are available to enable all staff to work within the practice

Be responsible for the health and safety policy and its implementation

Facilitate the development of a multi-disciplinary effective primary health care team

Information Technology

Ensure the update of appropriate information governance systems

Ensure all Practice IT and telephone systems are functioning effectively

Ensure the IG and DSP toolkit requirements are met

Keep abreast of new technology and ensure existing IT is used to its full potential

Patient Services

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee and manage effective appointment systems

Routinely monitor and assess practice performance against patient access and demand targets

Manage the complaints management system

Manage the significant events system

Maintain the Patient Participation Group

Premises and Equipment

Responsible for the management of the building

Represent the practice to negotiate leasing contracts and their renewals

Liaise with NHSE in notional rent review (every 3 years)

Ensure property rented by the partners is safe, effective and fit for purpose

CQC

Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards

Work with the CQC registered manager to Lead the practice response to CQC inspections and any resulting recommendations

Communication

Ensure compliance with the latest NHS recommendations and GDPR

Understand the practice communication systems

Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, other GP practices, GP federation, the PCN, pharmacists, voluntary and private organisations

Represent the practice at meetings and seminars

Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation

Present a professional image and always promote the practice

Share skills and expertise with others

Person Specification

Qualifications

Essential

• Evidence of a commitment to continuing professional development

Desirable

• Degree level certification
• Relevant management or finance qualification

Experience

Essential

• Experience and success of communicating with and managing people
• Experience of working in teams; able to promote teamwork and employee satisfaction
• Excellent negotiation and conflict management skills
• Planning skills and ability to prioritize
• Previous experience in NHS GP Practice Management
• Financial management experience including working with spread sheets
• Experience as a business manager, with knowledge of employment law and small business accounts

Desirable

• Experience of working with regulatory bodies
• Experience in preparing for CQC inspections
• Experience of strategic business planning

Skills Qualities Other

Essential

• Skills
• Effective communication oral and written, and excellent inter-personal skills
• Approachable with the ability to listen and empathize
• Delegation and empowerment of staff
• Strong IT skills
• Leadership skills, including excellent people management skills
• A solutions focused approach to problem solving
• Good time management
• Able to complete and finish work
• Highly computer literate
• Customer service and complaints resolution
• Negotiating and managing conflict
• Able to manage change and cope with pressure
• Networking and facilitation
• Motivational
• Qualities
• Personable and approachable
• Self-motivated and confident able to work with minimal direction
• Adaptable and innovative
• Enthusiastic, with energy and drive
• Gains respect by example, fairness. Integrity & leadership
• Trustworthy, honest, reliable, caring and sympathetic
• Proactive strategic thinking with a clear vision
• Confidential and conscientious
• Hard working, reliable and resourceful
• Willing to work flexible hours as necessary
• Considered, steady approach
• Diplomacy
• Other
• The ability and willingness to travel to meetings and courses

Desirable

• Skills
• Project management
• Change management
• Premises management
• Qualities
• Good sense of humour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crossfell Health Centre

Address

Crossfell Road

Middlesbrough

Cleveland

TS3 7RL

Employer's website

https://www.crossfellhealthcentre.co.uk/ (Opens in a new tab)