Reepham and Aylsham Medical Practice

Qualified Dispenser

The closing date is 28 July 2025

Job summary

The Reepham and Aylsham Medical Practice is currently looking for an enthusiastic and self-motivated qualified dispenser.

The role involves providing a point of contact for patients in dispensary and to act as a local point of communication between patients, doctors and other medical staff. In dispensary to assist the clinicians to offer an effective and efficient prescription service.

Main duties of the job

There is a requirement to work between both sites at Reepham and Aylsham which has a travelling distance of 7.5 miles approximately, and clean driving licence and own car essential.

Excellent customer service both face to face and on the telephone is required. A good standard of English and maths would be required.

We are looking for somebody who can multi-task and prioritise and can support a multi-faceted team to deliver efficient and effective services to our patient population of approximately 9100 patients.

A calm and friendly approach is essential together with the ability to work well with a team and have a sense of humour.

About us

We are a friendly, committed Practice delivering a full range of services to our local areas of Reepham and Aylsham.

Our feedback consistently highlights the good care, friendliness and professionalism of our staff whatever role they are working in.

We have a dispensary at both surgeries, a reception/administrative team, a secretarial team and a management team all of whom support the clinical teams which consist of phlebotomist, healthcare assistants, practice nurses, nurse practitioners, physician associates, salaried and partner GPs.

Date posted

04 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A1039-25-0003

Job locations

60 Hungate Street

Aylsham

Norwich

NR11 6AA

Smugglers Lane

Reepham

Norwich

NR10 4QT

Job description

Job responsibilities

MAIN PURPOSE OF ROLE:

To provide a point of contact for patients in dispensary and to act as a focal point of communication between patients, doctors and other medical staff.

In dispensary to assist the doctors in their efforts to offer an effective and efficient repeat prescription service.

a) Ensure efficiency of appointment system

b) Advise patients of relevant charges for private services; accept payment and issue receipts for same.

c) Respond to all queries and requests for assistance from patients and other visitors..

d) Action requests for emergency transport when necessary.

e) Ensure total familiarity with all appointment systems, including regular and incidental variations.

f) Book appointments and recalls with an appropriate clinician, of a suitable length, ensuring patient details are correct both face to face and via telephone or by online communications.

g) Monitor effectiveness of system and report any problems or variations required.

OPERATION OF THE TELEPHONE SYSTEM

a) Receive and make calls as required. Divert calls and take messages as appropriate.

ADMINISTRATION

a) Ensure all documents are scanned into the SystmOne System and allocated as appropriate.

b) Any other administrative tasks appropriate to role for the efficient running of the Practice.

DISPENSARY DUTIES:

a) Receive patient requests for authorised repeat prescriptions whether in writing, in person or by telephone, online platforms.

b) Ensure the accurate and timely processing of all prescriptions

c) Prepare all repeat prescription forms ready for the doctors signature.

d) Ensure that any problems or queries regarding repeat prescribing are brought to the attention of the appropriate doctor and that follow up action is taken to resolve such matters.

e)Perform housekeeping duties on prescriptions ready for issue and bring to the attention of the Supervisor any that are not collected.

f) To follow Standard Operating Procedures (SOPs) at all times with regard to dispensing, labelling and issuing.

g) Ensure any items issued to patients at dispensary are double checked.

f) Ensure that the daily drug order to the wholesaler is processed and that it is received correctly.

g) Review stock levels, expiry dates and perform general drug stock housekeeping on a regular basis.

h) Log all dispensing errors reported and ensure they are passed onto the Supervisor immediately.

i) Ensure weekly remote delivery medicines are assembled and appropriately logged before despatch.

j) Ensure all email requests for medicines for nursing/residential home patients are processed efficiently following procedure.

k) Any other delegated duties considered appropriate to the post