Job summary
To ensure that patients are assisted
courteously, efficiently and with empathy, and to support other members of the
practice team in order that we may provide a caring and efficient service to
the patients.
To act as the first point of call for patients at the practice;
receiving and directing them, answering their enquiries. To provide administrative
support to the dispensary.
Main duties of the job
Receive
and direct patients on arrival at the reception desk
Help patients
with general enquiries
Respond to
patients requests for home visits.
Communicate information regarding patients to appropriate member
of the team in a timely way
Communicate with patients promptly in a polite and professional
manner.
Inform patients of their test results.
To advise
patients on approximate waiting times and of any unexpected delays
To take in
fees from patients where applicable, record appropriately and issue receipts
To give
patients any forms / referral letters that are waiting for collection checking
ID and taking in fees where necessary
Be able to
deal with complaints in an empathetic way always remaining polite, enlisting
the help of a senior colleague when needed
Be able to receive, make and divert calls as required, take
messages and pass on to relevant team member
About us
The Humbleyard Practice is a
large medical practice in South Norfolk with 3 surgeries at Cringleford,
Hethersett and Mulbarton. We have a large supportive team of clinicians,
managers and administrators working across all 3 surgeries.
Job description
Job responsibilities
Receive
and direct patients on arrival at the reception desk
Help patients
with general enquiries
Respond to
patients requests for home visits.
Communicate information regarding patients to appropriate member
of the team in a timely way
Communicate with patients promptly in a polite and professional
manner.
Inform patients of their test results.
To advise
patients on approximate waiting times and of any unexpected delays
To take in
fees from patients where applicable, record appropriately and issue receipts
To give
patients any forms / referral letters that are waiting for collection checking
ID and taking in fees where necessary
Be able to
deal with complaints in an empathetic way always remaining polite, enlisting
the help of a senior colleague when needed
Be able to receive, make and divert calls as required, take
messages and pass on to relevant team member
Job description
Job responsibilities
Receive
and direct patients on arrival at the reception desk
Help patients
with general enquiries
Respond to
patients requests for home visits.
Communicate information regarding patients to appropriate member
of the team in a timely way
Communicate with patients promptly in a polite and professional
manner.
Inform patients of their test results.
To advise
patients on approximate waiting times and of any unexpected delays
To take in
fees from patients where applicable, record appropriately and issue receipts
To give
patients any forms / referral letters that are waiting for collection checking
ID and taking in fees where necessary
Be able to
deal with complaints in an empathetic way always remaining polite, enlisting
the help of a senior colleague when needed
Be able to receive, make and divert calls as required, take
messages and pass on to relevant team member
Person Specification
Qualifications
Essential
- Computer literate
- Knowledge of clinical databases including SystmOne
- Ability to use Microsoft Office programs (Word & Excel)
- Ability to file accurately
- Education to GCSE level, NVQ level 2 (or equivalent)
- Administrative qualification
Desirable
- Previous reception or call centre experience
- Experience working in an environment with direct contact with the public
- Experience in a GP Practice or Health Care Organisation
- Experience with database systems
Person Specification
Qualifications
Essential
- Computer literate
- Knowledge of clinical databases including SystmOne
- Ability to use Microsoft Office programs (Word & Excel)
- Ability to file accurately
- Education to GCSE level, NVQ level 2 (or equivalent)
- Administrative qualification
Desirable
- Previous reception or call centre experience
- Experience working in an environment with direct contact with the public
- Experience in a GP Practice or Health Care Organisation
- Experience with database systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).