Job summary
This is a long
established, friendly, efficient and supportive practice, widely respected for
its collaborative working, teaching and training. We embrace change and new
technologies whilst maintaining the traditional model of offering a named GP
for each of our patients.
Talented
individuals are encouraged to thrive and make a difference and an exciting
opportunity has arisen for an accomplished and highly motivated manager, with
strategic vision, to join this highly respected 16,250 patient medical
practice. RHR Candidates must be
conscientious, provide solid leadership and have a sound knowledge of strategic
business management, finance, planning and HR.
The successful candidate will have hands-on
responsibility for organisational leadership, service improvement and delivery
of key targets across all clinical and administrative areas within the practice
Main duties of the job
The successful candidate will need to demonstrate
robust leadership and communication skills, be well organised, highly motivated
and financially astute. There is a
requirement to manage and take responsibility for all business aspects of the
practice. In addition, the candidate must have the ability to provide strategic
guidance and planning to the partners.
The practice manager will be a key member of the team
and expected to demonstrate leadership qualities, achieving goals and targets
using a combination of personal involvement, motivation of other staff and
delegation when appropriate.
The partners also require the successful candidate to
be proactive and plan for the future, maximising the practices potential in
relation to business, finance and premises, whilst maintaining patient care.
The candidate needs to ensure the partners are kept fully informed of local and
national proposals and initiatives, presented clearly and concisely to enable
them to make informed decisions.
About us
This is a long
established, forward thinking, five partner teaching and training GMS (General
Medical Services) practice with a stable list size of c. 16,250. There is local
development which may give the opportunity for the list to increase over time.
There is a strong team ethos within the practice which
is described as experienced, supportive, friendly, cohesive, happy and
professional with a community team spirit and family feel within the team. The
partners encourage team building and social events and like to engage in coffee
and lunch breaks with staff members.
Whilst being
clinically driven, the practice also performs well financially and presents as
a strongly democratic, happy and balanced team with good communication between
the clinical team, partners and administration teams. The practice is an equal
opportunities employer.
Job description
Job responsibilities
Key responsibilities
Finance
Responsible for the finances of the practice
Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.
Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level
Develop and control practice of budgets and financial systems
Prepare financial budgets and cash-flow forecasts
Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the Partners
Oversee the administration of the NHS Pension and Stakeholder Pension Schemes
Liaise with the ICS and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
Manage the Partners drawings in consultation with the accountant
Strategic Planning
Working with the Partners to;
- Keep abreast of current affairs and identify potential opportunities and threats
- Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate
- Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives
Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC and relevant agencies and in particular working collaboratively within the PCN
- Formulate objectives and research and develop ideas for future practice development
- To represent the practice at PCN, federation, locality and ICS meetings
- To make recommendations to the Partners for practice development with regard to enhancing patient services and potential sources of income
Human Resources
Overall responsibility for all aspects of HR
- Recruitment and selection of staff working, including contracts of employment and job descriptions
- Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
- Awareness of current employment legislation
- Development and maintenance of good employee/employer relationships
- Ensuring that members of the existing staff team are aware of any changes that occur in the practice
- To maintain good communication at all times with the practice team
- To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
- To implement pay rises/scales and increments at the appropriate time
- Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
- To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care
- To ensure that suitable facilities are available to enable all staff to work within the practice
- Be responsible for the health and safety policy and its implementation
- Facilitate the development of a multi-disciplinary effective primary health care team
Information Technology
- Ensure the update of appropriate information governance systems
- Ensure all Practice IT and telephone systems are functioning effectively
- Ensure the IG and DSP toolkit requirements are met
- Keep abreast of new technology and ensure existing IT is used to its full potential
Patient Services
- Ensure that the Practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and manage effective appointment systems
- Routinely monitor and assess practice performance against patient access and demand targets
- Maintain the Patient Participation Group
Premises and Equipment
- Manage all aspects of the related practice premises
- Represent the practice to negotiate leasing contracts and their renewals
- Liaise with NHSE in notional rent review
- Ensure property owned by the partners is safe, effective and fit for purpose
- Be responsible for planning and premises expansion projects
CQC
- Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready
Communication
- Ensure compliance with the latest NHS recommendations and GDPR
- Understand the practice communication systems
- Build/maintain good working relationships with the NHSE, ICS hospitals, community agencies, other GP practices, PCN, pharmacists, education bodies, voluntary and private organisations
- Represent the practice at meetings and seminars
- Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation
- Present a professional image and always promote the practice
- Share skills and expertise with others
Other
This is not an exhaustive list and may be changed in light of ever-changing service need and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post holder within the scope of the post as determined by the partners.
Work with and support the PCN manager to ensure healthcare is maximised and undertake supporting PCN managerial duties as required
Any changes would be discussed fully with the post-holder
Job description
Job responsibilities
Key responsibilities
Finance
Responsible for the finances of the practice
Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.
Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level
Develop and control practice of budgets and financial systems
Prepare financial budgets and cash-flow forecasts
Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the Partners
Oversee the administration of the NHS Pension and Stakeholder Pension Schemes
Liaise with the ICS and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
Manage the Partners drawings in consultation with the accountant
Strategic Planning
Working with the Partners to;
- Keep abreast of current affairs and identify potential opportunities and threats
- Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate
- Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives
Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC and relevant agencies and in particular working collaboratively within the PCN
- Formulate objectives and research and develop ideas for future practice development
- To represent the practice at PCN, federation, locality and ICS meetings
- To make recommendations to the Partners for practice development with regard to enhancing patient services and potential sources of income
Human Resources
Overall responsibility for all aspects of HR
- Recruitment and selection of staff working, including contracts of employment and job descriptions
- Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
- Awareness of current employment legislation
- Development and maintenance of good employee/employer relationships
- Ensuring that members of the existing staff team are aware of any changes that occur in the practice
- To maintain good communication at all times with the practice team
- To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
- To implement pay rises/scales and increments at the appropriate time
- Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
- To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care
- To ensure that suitable facilities are available to enable all staff to work within the practice
- Be responsible for the health and safety policy and its implementation
- Facilitate the development of a multi-disciplinary effective primary health care team
Information Technology
- Ensure the update of appropriate information governance systems
- Ensure all Practice IT and telephone systems are functioning effectively
- Ensure the IG and DSP toolkit requirements are met
- Keep abreast of new technology and ensure existing IT is used to its full potential
Patient Services
- Ensure that the Practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and manage effective appointment systems
- Routinely monitor and assess practice performance against patient access and demand targets
- Maintain the Patient Participation Group
Premises and Equipment
- Manage all aspects of the related practice premises
- Represent the practice to negotiate leasing contracts and their renewals
- Liaise with NHSE in notional rent review
- Ensure property owned by the partners is safe, effective and fit for purpose
- Be responsible for planning and premises expansion projects
CQC
- Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready
Communication
- Ensure compliance with the latest NHS recommendations and GDPR
- Understand the practice communication systems
- Build/maintain good working relationships with the NHSE, ICS hospitals, community agencies, other GP practices, PCN, pharmacists, education bodies, voluntary and private organisations
- Represent the practice at meetings and seminars
- Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation
- Present a professional image and always promote the practice
- Share skills and expertise with others
Other
This is not an exhaustive list and may be changed in light of ever-changing service need and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post holder within the scope of the post as determined by the partners.
Work with and support the PCN manager to ensure healthcare is maximised and undertake supporting PCN managerial duties as required
Any changes would be discussed fully with the post-holder
Person Specification
Skills
Essential
- A solutions focused approach to problem solving
- Intelligent with a fast learning ability
- Effective communication (oral and written) and excellent inter-personal skills
- Approachable with the ability to listen and empathise
- Delegation and empowerment of staff
- Appropriate IT skills
- Leadership skills, including excellent people management skills
- Good time management
- Excellent networking skills
- Computer literate
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
- Motivational
Qualifications
Essential
- Evidence of a sound education to A level standard or equivalent
- Evidence of a commitment to continuing professional development
Desirable
- Degree level certification
- Relevant management, HR/CIPD or finance qualification
Experience
Essential
- Experience and success of communicating with and managing people
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Working in a computer environment
- Financial management experience including understanding of spread sheets
- Experience as a business manager, with knowledge of employment law and small business accounts
Desirable
- Management experience in the NHS or in practice management
- Experience of strategic business planning
- Experience of working with regulatory bodies and preparing for inspections
Person Specification
Skills
Essential
- A solutions focused approach to problem solving
- Intelligent with a fast learning ability
- Effective communication (oral and written) and excellent inter-personal skills
- Approachable with the ability to listen and empathise
- Delegation and empowerment of staff
- Appropriate IT skills
- Leadership skills, including excellent people management skills
- Good time management
- Excellent networking skills
- Computer literate
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
- Motivational
Qualifications
Essential
- Evidence of a sound education to A level standard or equivalent
- Evidence of a commitment to continuing professional development
Desirable
- Degree level certification
- Relevant management, HR/CIPD or finance qualification
Experience
Essential
- Experience and success of communicating with and managing people
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Working in a computer environment
- Financial management experience including understanding of spread sheets
- Experience as a business manager, with knowledge of employment law and small business accounts
Desirable
- Management experience in the NHS or in practice management
- Experience of strategic business planning
- Experience of working with regulatory bodies and preparing for inspections
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
