Job summary
Due to an internal promotion, Swallownest Health Centre is looking to recruit an enthusiastic, polite and highly motivated Patient Services Advisor (Receptionist) with good communication skills who would like to join our friendly and hard working team. The post is working 20 - 25 hours per week to be agreed. The salary is starting from £19,110 pro rata dependent upon experience. 27 days AL, plus 8 days Public Holidays, Automatic enrolment in the NHS Pension Scheme, with the option to opt out. Please note that it is important to submit your application ASAP as the closing date may end sooner than advertised. Applications will only be accepted via NHS jobs. Please note that if you are a patient with us and are successfully recruited, we will ask that you register at an alternative local practice. Previous applicants need not apply. Please be aware that current legislation requires proof of covid vaccination. We would love to hear about you and welcome enquires and visits.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Accurate and up to date information is entered onto the computer.
About us
Swallownest Health Centre is a large practice with approximately 16,500 patients currently across one site. We have 4 GP partners, 8 salaried GP's and a large team of nursing and attached clinical staff, which are all complimented by our administration/reception staff.
*Please note that if you are successful and are a patient of ours, you will be asked to register at an alternative practice.
* INTERVIEWS WILL TAKE PLACE 25TH AUGUST 2022*
Job description
Job responsibilities
You will be required to perform such reception/clerical duties as are necessary for the efficient day to day running of the Health Centre.
Responsibilities
Take care that nothing you do, or omit to do, puts the safety of yourself or others at risk; or compromises a patients right to confidentiality; or compromises the security of the premises and its contents.
Ensure that patients and other persons telephoning or calling in to the Health Centre are treated courteously, promptly and efficiently, regardless of their age, race, sex or attitude.
Arrange appointments for patients to see a clinician, making appropriate and accurate entries in the computer appointments diary.
Greet patients and other visitors to the Health Centre, assess their purpose and requirements and direct them as appropriate.
Enter patients attending the Health Centre as arrived in the computer appointment system. Ensure that visitors to the Health Centre sign in and out of the Visitors Register.
Provide information to patients about the Health Centre and the services provided. Answer telephone enquiries from patients and other callers.
Take messages for the doctors or other health professionals, record them legibly and accurately and ensure they are passed on promptly to the appropriate person.
Undertake scanning of all correspondence on to the patient computer records. File in patient records any other items that require filing.
File patient records. Keep medical records tidy and in good repair, repairing and replacing when necessary.
Accept requests for prescriptions, issue prescriptions to doctors ready for signing, bring warnings of reviews, over and under use to the attention of the doctors, and pass the prescriptions on to the patient or pharmacist once they have been prepared and signed.
Prepare invoices for private medical services; collect payments from patients and pass them to the Practice Manager.
Ensure all confidential waste is shredded and disposed of in a secure fashion. Keep the consulting rooms stocked with stationery.
Keep the reception area/waiting rooms tidy.
Any other duties, which from time to time may be necessary.
Job description
Job responsibilities
You will be required to perform such reception/clerical duties as are necessary for the efficient day to day running of the Health Centre.
Responsibilities
Take care that nothing you do, or omit to do, puts the safety of yourself or others at risk; or compromises a patients right to confidentiality; or compromises the security of the premises and its contents.
Ensure that patients and other persons telephoning or calling in to the Health Centre are treated courteously, promptly and efficiently, regardless of their age, race, sex or attitude.
Arrange appointments for patients to see a clinician, making appropriate and accurate entries in the computer appointments diary.
Greet patients and other visitors to the Health Centre, assess their purpose and requirements and direct them as appropriate.
Enter patients attending the Health Centre as arrived in the computer appointment system. Ensure that visitors to the Health Centre sign in and out of the Visitors Register.
Provide information to patients about the Health Centre and the services provided. Answer telephone enquiries from patients and other callers.
Take messages for the doctors or other health professionals, record them legibly and accurately and ensure they are passed on promptly to the appropriate person.
Undertake scanning of all correspondence on to the patient computer records. File in patient records any other items that require filing.
File patient records. Keep medical records tidy and in good repair, repairing and replacing when necessary.
Accept requests for prescriptions, issue prescriptions to doctors ready for signing, bring warnings of reviews, over and under use to the attention of the doctors, and pass the prescriptions on to the patient or pharmacist once they have been prepared and signed.
Prepare invoices for private medical services; collect payments from patients and pass them to the Practice Manager.
Ensure all confidential waste is shredded and disposed of in a secure fashion. Keep the consulting rooms stocked with stationery.
Keep the reception area/waiting rooms tidy.
Any other duties, which from time to time may be necessary.
Person Specification
Experience
Essential
- Good customer service skills
- Ability to work as part of a team but use own initiative
- Ability to communicate effectively
- Flexible
- Able to work in a changing environment
- Good organisational skills
- Able to work under pressure
- Pleasant and articulate
- Confidentiality
- Patient and understanding
- Ability to follow instructions and procedures
- Work accurately and methodically
- Working with all types of people
Desirable
- Experience of Systm One clinical system
- Experience of Primary Care
- Computer literate (Microsoft Office)
- Experience of dealing with patients/public
- Experience of dealing with people who may be angry or upset
Qualifications
Essential
- Evidence of sound GCSE results (or equivalent) - Maths and English Grade C or above
Person Specification
Experience
Essential
- Good customer service skills
- Ability to work as part of a team but use own initiative
- Ability to communicate effectively
- Flexible
- Able to work in a changing environment
- Good organisational skills
- Able to work under pressure
- Pleasant and articulate
- Confidentiality
- Patient and understanding
- Ability to follow instructions and procedures
- Work accurately and methodically
- Working with all types of people
Desirable
- Experience of Systm One clinical system
- Experience of Primary Care
- Computer literate (Microsoft Office)
- Experience of dealing with patients/public
- Experience of dealing with people who may be angry or upset
Qualifications
Essential
- Evidence of sound GCSE results (or equivalent) - Maths and English Grade C or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
