Patient Care Advisor - Receptionist

Job description

Job responsibilities

Are you a friendly, organised, and compassionate individual looking to be the welcoming face of a busy and supportive healthcare team? We are seeking a Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service.

As a key member of our reception team, you will:

Greet, assist, and direct patients courteously and efficientlywhether in person or over the phone.

Help patients access the right healthcare professionals and services promptly.

Provide general administrative support to the practice team to ensure smooth day-to-day operations.

Participate in a rota covering the switchboard, front desk, scanning, and filing duties.

You will also be part of a collaborative team, expected to occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions.

Reception and Front Desk

Welcome patients and visitors in a professional, approachable manner

Handle appointment bookings, repeat prescriptions, and home visit requests

Administrative Support

Manage incoming and outgoing communications, scanning, filing, and data entry

Process online requests through systmconnect, and clinical tasks using SystmOne

Communication

Provide clear, effective communication with patients, carers, and clinical staff

Maintain confidentiality and sensitivity at all times

Operational Duties

Assist with opening/closing the premises and ensuring adherence to security protocols

Keep clinical rooms tidy

Excellent communication and interpersonal skills

Strong IT skills and comfort with using a computerised clinical system

Ability to remain calm, organised, and proactive in a fast-paced environment

Flexibility to adapt to changing needs and cover shifts when required

Respect for confidentiality, equality, diversity, and professional conduct

We offer full induction and ongoing training to help you succeed, including:

Annual performance reviews

Support for professional development

Opportunities to participate in audits and service improvements

Be part of a supportive and friendly team that values each members contribution

Make a meaningful impact on the lives of our patients every day

Gain experience in a dynamic healthcare environment with potential for growth

Person Specification

Experience

Essential

• IT literacy: Proficient with Microsoft Office (Word, Outlook, Excel)
• Verbal communication: Clear, polite, and effective communicator with a friendly and professional telephone manner.
• Written communication: Able to take messages accurately, write concise notes, and handle correspondence.
• Interpersonal skills: Ability to communicate sensitively and respectfully with patients, staff, and external contacts.

Desirable

• NVQ Level 2/3 in Customer Service or Business Administration.
• First Aid or Basic Life Support certification.
• Experience working in an NHS/primary care setting.
• Familiarity with NHS appointment protocols and medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Peter’s Medical Centre

Address

Oxford Street

Brighton

BN1 4LA

Employer's website

https://stpetersmedicalcentre.co.uk/ (Opens in a new tab)