Job summary
Come and take a closer look at us at St Peters Health Centre in central Brighton. We are a large, popular practice (20K patients) in the process of moving into state-of-the art modern premises. We are a close and happy group of innovative staff exploring new ways of working together to improve our quality of life.
We have a patient care advisor team that supports our multidisciplinary clinical team. We have 4 nurse practitioners, 2 clinical pharmacists, 2 mental health practitioners, 1 paediatric nurse specialist, 10 salaried GPs, one Nurse partner and three GP partners. We provide a full range of enhanced services, a specialist family planning clinic, a young persons drop in service and have high QOF achievement scores and a good CQC inspection rating.
The work is hard and fast but the rewards are immense and your contribution will make a fantastic difference not only to the practice but also to the local community.
List size 20,000 / TPP SystmOne.
We are situated in the heart of Brighton's vibrant and bohemian centre surrounded by a wide choice of cafes, bars, restaurants and theatres with good access to a wide range of public transport.
Main duties of the job
- We are looking for an enthusiastic and quick learning individual, with excellent customer service manner, who has a flexible approach, and willing to learn new skills.
Duties include:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols.
Scanning of all incoming post.
Reception
- Receiving patients consulting with members of practice team.
- Handing completed repeat prescriptions to patient and checking names and addresses.
Be able to cover all reception positions as necessary.
Appointments
- Process appointment requests for today, future appointments from patients by telephone and in person, using a computerised system.
- Deal with visits requests.
- Recording requests for home visits and contacting duty doctor.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
Telephone
- Answering telephone, taking messages and redirecting queries as appropriate.
Other Tasks
- Clear rooms after surgeries.
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Willing to undertake all training outlined on the induction programme.
- Any other tasks allocated by managers.
About us
We fully believe in investing in our staff to help them reach their career goals and full potential. We offer all staff the chance to further their professional development with free training courses in any field that will both benefit themselves and the organisation.
The right candidate is someone who is extremely professional, keen to work hard and has a genuine care for patients. Someone who is adept in using their own initiative when working alone and self-motivated. If you feel you might have the right skills that match the job description, please contact us.
Job description
Job responsibilities
Duties include:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols.
Scanning of all incoming post.
Reception
- Receiving patients consulting with members of practice team.
- Handing completed repeat prescriptions to patient and checking names and addresses.
Be able to cover all reception positions as necessary.
Appointments
- Process appointment requests for today, future appointments from patients by telephone and in person, using a computerised system.
- Deal with visits requests.
- Recording requests for home visits and contacting duty doctor.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
Telephone
- Answering telephone, taking messages and redirecting queries as appropriate.
Other Tasks
- Clear rooms after surgeries.
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Willing to undertake all training outlined on the induction programme.
- Any other tasks allocated by managers.
Job description
Job responsibilities
Duties include:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols.
Scanning of all incoming post.
Reception
- Receiving patients consulting with members of practice team.
- Handing completed repeat prescriptions to patient and checking names and addresses.
Be able to cover all reception positions as necessary.
Appointments
- Process appointment requests for today, future appointments from patients by telephone and in person, using a computerised system.
- Deal with visits requests.
- Recording requests for home visits and contacting duty doctor.
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
Telephone
- Answering telephone, taking messages and redirecting queries as appropriate.
Other Tasks
- Clear rooms after surgeries.
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Willing to undertake all training outlined on the induction programme.
- Any other tasks allocated by managers.
Person Specification
Experience
Essential
- Experience working in a customer service environment.
- Experience of having to be flexible and working in a team.
- Good work ethic
Desirable
- Experience of working within a healthcare setting.
- Experience working in a GP practice.
- Experience of working in an office environment.
Qualifications
Desirable
- GCSE grade A to C in English and Maths or equivalent
General
Essential
- Ability to provide good quality care.
- Ability to work in a team.
- Ability to use own initiative.
- Willingness to learn.
- Ability to work under pressure.
- Ability to provide cover when required.
- Good written and verbal communication.
- Adaptable to various situations.
Person Specification
Experience
Essential
- Experience working in a customer service environment.
- Experience of having to be flexible and working in a team.
- Good work ethic
Desirable
- Experience of working within a healthcare setting.
- Experience working in a GP practice.
- Experience of working in an office environment.
Qualifications
Desirable
- GCSE grade A to C in English and Maths or equivalent
General
Essential
- Ability to provide good quality care.
- Ability to work in a team.
- Ability to use own initiative.
- Willingness to learn.
- Ability to work under pressure.
- Ability to provide cover when required.
- Good written and verbal communication.
- Adaptable to various situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).