Administrator

Talbot Medical Centre

The closing date is 29 February 2024

Job summary

An opportunity to join our practice, working as part of our small, friendly administration team.

We serve 26,000 patients in our local area, across three sites, at Talbot Medical Centre, Northbourne Surgery and including students at Bournemouth University Medical Centre.

The role is variable and deals with general administration duties associated with general practice and would suit someone with appropriate experience and a desire to support our patients.

Main duties of the job

Administration

To have a thorough knowledge of all Practice procedures.

To work in accordance of all written protocols and policies

Pulling notes when requested and ensure all records are sent back in the correct bag to PCSE in a timely way and collecting notes from other sites

Processing results

Receive and send daily post and process electronic incoming letters and GP2GP

Processing and coding 111s and out of hours reports

Regularly checking admin email accounts and dealing appropriately with contents

Coding of hospital letters, diabetic eye screening letters, bowel screening

Sending invitations to patients for annual LTC reviews, smear tests, baby immunisations and other immunisations

Scan and Workflow documentation ensuring completion of the whole process on the same day as arrival when required

Summarising and Read coding of new patients notes

About us

Talbot Medical Centre is part of the North Bournemouth PCN and support 26,000 patient in our catchment.

We are a friendly, supportive and hard working team.

Date posted

29 January 2024

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A1022-24-0001

Job locations

63 Kinson Road

Bournemouth

BH10 4BX


Job description

Job responsibilities

This person must be capable of performing accurately any function requested of them within the scope of this post. No formal qualifications are required but a good working knowledge of SystmOne TPP computer system is desirable.

AIM:

To work alongside and support the rest of admin and secretarial teams.

AREAS OF RESPONSIBILITY:

Administration

To have a thorough knowledge of all Practice procedures.

To work in accordance of all written protocols and policies

Pulling notes when requested and ensure all records are sent back in the correct bag to PCSE in a timely way and collecting notes from other sites

Processing results

Receive and send daily post and process electronic incoming letters and GP2GP

Processing and coding 111s and out of hours reports

Regularly checking admin email accounts and dealing appropriately with contents

Coding of hospital letters, diabetic eye screening letters, bowel screening

Sending invitations to patients for annual LTC reviews, smear tests, baby immunisations and other immunisations

Scan and Workflow documentation ensuring completion of the whole process on the same day as arrival when required

Summarising and Read coding of new patients notes

Email and photocopy for secretarial team for insurance claims

Secretarial duties as required

Administrating subject access requests (SARS)

To cover admin staff holidays/sick

To comply with all Practice/legal requirements pertaining to patients, staff and the Practice

Data Protection Regulations (applicable to all staff, visitors, patients, contractors etc)

Caldicott Requirements (Patient Confidentiality)

Any other tasks allocated by Partners/Managers that fall within the scope of Practice requirements and employee's expected skill level

Health & Safety at Work

Ensure knowledge, whereabouts and adherence to relevant Practice Policies and Protocols

Job description

Job responsibilities

This person must be capable of performing accurately any function requested of them within the scope of this post. No formal qualifications are required but a good working knowledge of SystmOne TPP computer system is desirable.

AIM:

To work alongside and support the rest of admin and secretarial teams.

AREAS OF RESPONSIBILITY:

Administration

To have a thorough knowledge of all Practice procedures.

To work in accordance of all written protocols and policies

Pulling notes when requested and ensure all records are sent back in the correct bag to PCSE in a timely way and collecting notes from other sites

Processing results

Receive and send daily post and process electronic incoming letters and GP2GP

Processing and coding 111s and out of hours reports

Regularly checking admin email accounts and dealing appropriately with contents

Coding of hospital letters, diabetic eye screening letters, bowel screening

Sending invitations to patients for annual LTC reviews, smear tests, baby immunisations and other immunisations

Scan and Workflow documentation ensuring completion of the whole process on the same day as arrival when required

Summarising and Read coding of new patients notes

Email and photocopy for secretarial team for insurance claims

Secretarial duties as required

Administrating subject access requests (SARS)

To cover admin staff holidays/sick

To comply with all Practice/legal requirements pertaining to patients, staff and the Practice

Data Protection Regulations (applicable to all staff, visitors, patients, contractors etc)

Caldicott Requirements (Patient Confidentiality)

Any other tasks allocated by Partners/Managers that fall within the scope of Practice requirements and employee's expected skill level

Health & Safety at Work

Ensure knowledge, whereabouts and adherence to relevant Practice Policies and Protocols

Person Specification

Qualifications

Essential

  • Minimum of English & Maths GCSE C
  • Knowledge of medical computer systems, such as SystmOne
  • Experience of administration duties
  • Experience of working in a healthcare setting
  • Reliable, trustworthy and conscientious
  • Polite & good mannered
  • Well-presented appearance
  • Enthusiastic and a self-starter
  • Excellent attention to detail
  • Excellent verbal and written communication skills
  • Problem solving skills
  • Ability to work without direct supervision
  • Ability to manage time and workload
  • Manage multiple tasks and conflicting demands
  • Ability to work under pressure & maintain a professional / effective approach
  • Ability to work as part of an Integrated multi-skilled team
  • Ability to follow policy and procedure
  • Ability to concentrate for prolonged periods of time
  • Ability to deal with matters in a confidential manner
  • Flexibility to work additional hours to cover team absence

Desirable

  • Experience of Medical Terminology
  • Microsoft office Word, Excel & PowerPoint
  • Experience of medical summarising
  • Experience of processing subject access requests
Person Specification

Qualifications

Essential

  • Minimum of English & Maths GCSE C
  • Knowledge of medical computer systems, such as SystmOne
  • Experience of administration duties
  • Experience of working in a healthcare setting
  • Reliable, trustworthy and conscientious
  • Polite & good mannered
  • Well-presented appearance
  • Enthusiastic and a self-starter
  • Excellent attention to detail
  • Excellent verbal and written communication skills
  • Problem solving skills
  • Ability to work without direct supervision
  • Ability to manage time and workload
  • Manage multiple tasks and conflicting demands
  • Ability to work under pressure & maintain a professional / effective approach
  • Ability to work as part of an Integrated multi-skilled team
  • Ability to follow policy and procedure
  • Ability to concentrate for prolonged periods of time
  • Ability to deal with matters in a confidential manner
  • Flexibility to work additional hours to cover team absence

Desirable

  • Experience of Medical Terminology
  • Microsoft office Word, Excel & PowerPoint
  • Experience of medical summarising
  • Experience of processing subject access requests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Talbot Medical Centre

Address

63 Kinson Road

Bournemouth

BH10 4BX


Employer's website

https://talbotmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Talbot Medical Centre

Address

63 Kinson Road

Bournemouth

BH10 4BX


Employer's website

https://talbotmedicalcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Simon Davey

simon.davey@dorsetgp.nhs.uk

+447494674790

Date posted

29 January 2024

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A1022-24-0001

Job locations

63 Kinson Road

Bournemouth

BH10 4BX


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