Job summary
As part of the Admin Team
the post holder, along with the other team members is responsible for
undertaking a wide range of administrative and secretarial duties and the
provision of administrative support to the multidisciplinary team. Duties can
include but are not limited to, the processing of information (electronic and
hard copy) in a timely manner, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers in
accordance with current policies, including the use of the electronic referral
service (ERS).
Main duties of the job
- Scan patient related documentation and attaching scanned/electronic
documents from secondary care to patients healthcare
record
- Code clinical data on EMIS Web using SNOMED
codes
- Maintain accurate patient records
- Input data into the patients healthcare records
as necessary
- Type
letters, reports and associated documentation as required
- Process
referrals efficiently, using the electronic referral
system (ERS) or sent by email
- Maintain
an accurate referral database; e-RS Management
- Action
generic emails; clinical and admin. Disseminate information to the practice as
required.Input data into the patients healthcare records
as necessary.
- Answer
incoming phone calls, transferring calls or dealing with the callers
request appropriately;Manage all administrative queries as necessary
- Carry
out system searches as requested -Recall patients for annual checks
- Maintain
a clean, tidy, effective working area at all times
- Support
all clinical staff with general administrative tasks as requested
- Summarise
medical records - GP2GP / Lloyd George notes
- Return
medical records (for patients who have left the practice) to the Health
Authority (PCSE)
- Manage
all enquires in an effective manner
- Liaising
with external agencies such as hospitals and community services,
- Process
requests for information; SAR (subject access request), insurance/solicitor reports, DVLA forms, electronic reports (iGPR),Benefits agency
About us
Somerford Grove is a well established, organised training practice that
offers an excellent level of service to patients and provides a supportive
working environment where everyone feels valued.
We have approximately 11900 patients.
We are a team of 11 GPs, 2 GP Registrars, 2 Practice Nurse, 1 Nurse
Associate and 1 HCA supported by an efficient and friendly administration team.
We are based in a purpose built premises minutes away from Rectory Road,
Dalston Kingsland and Dalston Junction stations. We have onsite parking and a
secure bike shed.
As a team we make time to get together once every quarter for 'pot luck'
and also to engage in other social activities such as bowling.
Job description
Job responsibilities
- Code data on EMIS Web using SNOMED codes
- Scanning of patient related documentation and attaching scanned/electronic documents to patients healthcare records
- Code inbound documents from secondary care
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Manage all enquires in an effective manner
- Maintain an accurate referrals database ERS Management
- Action all clinical and admin generic email
- Input data into the patients healthcare records as necessary
- Process referrals using the electronic referral system (ERS)
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Manage all administrative queries as necessary
- Carry out system searches as requested
- Disseminate information about the practice as required
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general administrative tasks as requested
- Summarising new patient file
- Returning records to Health Authority (PCSE)
Job description
Job responsibilities
- Code data on EMIS Web using SNOMED codes
- Scanning of patient related documentation and attaching scanned/electronic documents to patients healthcare records
- Code inbound documents from secondary care
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Manage all enquires in an effective manner
- Maintain an accurate referrals database ERS Management
- Action all clinical and admin generic email
- Input data into the patients healthcare records as necessary
- Process referrals using the electronic referral system (ERS)
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Manage all administrative queries as necessary
- Carry out system searches as requested
- Disseminate information about the practice as required
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general administrative tasks as requested
- Summarising new patient file
- Returning records to Health Authority (PCSE)
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible
- Motivated
- Forward thinker
- Integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- Flexibility to work outside of core office hours
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care/Business Administration
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting as a medical secretary
Desirable
- Experience of administrative duties
- Experience with clinical coding hospital correspondence using SNOMED codes
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible
- Motivated
- Forward thinker
- Integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- Flexibility to work outside of core office hours
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care/Business Administration
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting as a medical secretary
Desirable
- Experience of administrative duties
- Experience with clinical coding hospital correspondence using SNOMED codes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
