GP Assistant

Job description

Job responsibilities

Main duties and responsibilities:

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes

Arranging appointments, referrals, tests and follow up appointments of patients

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

Dipping urine, taking blood pressure, ECGs & phlebotomy

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Explaining treatment procedures to patients

Helping the GP liaise with outside agencies e.g., getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation

Support the GP with immunisations and wound care

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Health and Safety

• To comply with the Health and Safety at Work etc. Act 1974
• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity

To always carry out their responsibilities in line with Equal Opportunities Policy and Procedure.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Risk Management and Clinical Governance

To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.

Confidentiality

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Any breach of confidentiality may render an individual liable for dismissal and/ or prosecution.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Safeguarding

Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and Shipston Medical Centre policies.

Professional development

• The post holder will participate in any training programme implemented by the practice as part of this employment
• To participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Attendance / engagement with all mandatory update training as defined by the practice.

General

• To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.
• To work across the Shipston Medical Centre sites and undertaking community visits as required.
• In light of national policy and due to the needs of the business it may be necessary for the Practice to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may affect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

This job description is not intended to be exhaustive. You may be required to perform any other duties as the organisation may require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the employer's organisation and interests.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Attend all relevant annual updates

Inform your line manager of any concerns regarding GPA role and any professional development needed

Be aware of own professional boundaries and what to do when you have reached them

Person Specification

Experience

Desirable

• Experience of working with the general public
• Experience of working in a health care setting
• NHS / Primary Care General Practice experience
• Relevant health and safety experience

Qualifications

Essential

• Good standard of education with good literacy and numeracy skills

Desirable

• Educated to A level or equivalent standard
• GP Assistant Certificate (training will be provided)

Skills, personal qualities and other requirements

Essential

• Good communication skills (written and oral)
• Strong IT skills Microsoft Excel/Word/Outlook
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Ability to provide information in a clear and concise manner
• Accuracy and attention to detail
• Effective time management (Planning & Organising)
• Ability to develop, implement and embed policy and procedure
• Polite
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Flexibility to work outside of core office hours if required.
• Disclosure Barring Service (DBS) check
• Maintain confidentiality at all times and adhere to information governance standards

Desirable

• Knowledge of Clinical Systems (ie EMIS, Docman etc)
• Proven problem solving & analytical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shipston Medical Centre

Address

Shipston Medical Centre

Badgers Crescent

Shipston on Stour

Warwickshire

CV36 4BQ

Employer's website

https://www.shipstonmc.warwickshire.nhs.uk/ (Opens in a new tab)