Medical Secretary

Job description

Job responsibilities

The position being offered is for 20 hours per week.

The post-holder will provide a comprehensive and highly efficient administration and secretarial service to GPs and teams within the practice

To communicate effectively with patients / carers regarding appointment and treatment related matters.

The post-holder will be working within out secretarial team, but must also be able to work independently to manage and prioritise their workload as necessary. You will be working closely with the rest of our fantastic surgery team and so being a team player is essential.

Job Responsibilities:

To provide secretarial support within the practice.

To provide an efficient typing service for GPs and health professionals as required. This includes the typing of letters, patient referrals, minutes, etc. in an accurate and quality manner.

To attend meetings and take minutes as required.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To assist with the gathering of statistics and information when required.

Monitor daily tasks and complete tasks as required.

To type correspondence or other documents on behalf of the clinicians and managers.

To provide cover for members of the secretarial team during periods of sickness and annual leave.

To liaise with external agencies including hospitals and service providers and provide reports/results where appropriate.

To liaise with other services (clinical and administrative) and practices and take action where appropriate.

Deal with telephone queries from Patients, General Practitioners, Consultants and Hospitals, as well as general Departmental matters.

To undertake referral processing for Patients attending the practice.

Oversee workflow and distribute as necessary. Code letters appropriately.

Monitoring 2WW referrals.

To co-ordinate private referral requests.

Person Specification

Experience

Essential

• Previous Medical Secretarial experience is essential.
• Experience of using Emis Web Platform
• Experience of using Docman 10 Platform
• Must be IT literate with experience of Microsoft Office software
• Excellent oral and written communication skills
• An understanding and adherence to strict confidentiality
• Ability to work without direct supervision
• Ability to work as part of an integrated multi-disciplinary team
• Pleasant and articulate
• Able to work under pressure
• Ability to prioritise work to meet tight deadlines
• Appreciation of equal opportunities issues i.e. minority groups

Desirable

• Experience of working in NHS general practice,
• Experience dealing with the public/patients
• Knowledge of medical terminology
• Professional Telephone Etiquette

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hill Top Medical Centre

Address

15 Hill Top Road

Oldbury

West Midlands

B68 9DU

Employer's website

https://hilltopmedicalcentre.co.uk/ (Opens in a new tab)