Job summary
This is an exciting opportunity to work in a GP Practice environment providing support to a professional team at Berry Lane Medical Centre.
We are looking for someone with an analytical mind, someone who enjoys paying attention to deal and working at a fast pace in a confidential environment.
This role is an admonistrative one and you will be liaising with patient over the phone, in writing and occasionally in person.
Main duties of the job
This is a support role assisting the admin team with the call and recall of patients in line with the contracts that we have with the NHS. You will be working with the Admin team who are responsible for setting up clinics for the GPs, nurses and other clinical members and ensure that patients are invited and scheduled appointments in line with QOF, IIF, Enhances Services and other contracts associated with General Practice.
You will work with the Practice Medical Secretaries and support the processes associated with the referral of patients into secondary and hospital care.
You will also be fundamental in the administration and completion of tasks that are associated with our work flow procedures. You will take an active role in the processing of work flow documents and the tasks that the work flow team will generate.
Good problem solving skills and an attention to detail are essential. Working with members of the public would be advantage. Knowledge of working in Primary Care would be desirable or an NHS working background.
About us
We are a committed team of 9 GPs and we look after 13,800 patients in Longridge, which is a lovely semi rural town in the heart of the Ribble Valley.
We are a training practice and support medical students, FY2 and ST2 and ST3 doctors. We have a fantastic multi skilled nursing team, a paramedic and First Contact Physiotherapist in addition to an excellent reception and admin team, supporting our services and personnel.
We commend ourselves on our team spirit and ethos and take the wellbeing of our team seriously, having a dedicated wellbeing team. We achieve well above local and national averages in our patient satisfaction surveys and also attain high points in our QOF and local quality markers. We are rated as CQC good.
We have completed a major renovation and have fantastic, modern premises including a gym for staff use.
We offer pay and holidays in line with Agenda for Change pay scales and you will be employed by Drs Griffin, Lakeland, Gee and Miller.
Job description
Job responsibilities
- Support the Practice
team in the effective use of searches, audits and recalls.
- Support Practice members in the use of the clinical
system the effective use of searches, audits and recalls and to report problems
as required.
- To support the team to run EMIS and Ardens searches.
- To support the secretarial team with the referral
functions of the Practice in line with Practice and local referral criteria and
to action 2WW and other urgent tasks when necessary
- To assist with the completion of tasks that will be produced
by other Practice members ensuring accuracy of any task required.
- To liaise with the workflow team and to assist with
this function
- To
support with the recall of patients for Chronic Disease Management.
- To
support with the recall of patients for the IIF and any additional Network LES
- To
assist with the recall system for cervical smears.
- To
assist the team with the administration of the childrens immunisation programmes
ensuring that children are invited to be vaccinated as appropriate.
- To
assist in the rollout of any new projects that come online and to assist the
team as required.
- To
work with the Admin team on the reporting systems for other Enhanced Services
as required
- To
assist with the relevant processes associated annual flu programme, COVID
recall and any other Public Health immunisation programmes as required
- To
assist with the monitoring of the Bowel Screening programme and coding
appropriately. Sending the relevant follow up correspondence to non-responders
to the screening programme.
- The
above list of duties is not exhaustive and may be subject to change as deemed
necessary. You may be asked to undertake additional
duties appropriate to the post by the Practice Manager or Partners.
Job description
Job responsibilities
- Support the Practice
team in the effective use of searches, audits and recalls.
- Support Practice members in the use of the clinical
system the effective use of searches, audits and recalls and to report problems
as required.
- To support the team to run EMIS and Ardens searches.
- To support the secretarial team with the referral
functions of the Practice in line with Practice and local referral criteria and
to action 2WW and other urgent tasks when necessary
- To assist with the completion of tasks that will be produced
by other Practice members ensuring accuracy of any task required.
- To liaise with the workflow team and to assist with
this function
- To
support with the recall of patients for Chronic Disease Management.
- To
support with the recall of patients for the IIF and any additional Network LES
- To
assist with the recall system for cervical smears.
- To
assist the team with the administration of the childrens immunisation programmes
ensuring that children are invited to be vaccinated as appropriate.
- To
assist in the rollout of any new projects that come online and to assist the
team as required.
- To
work with the Admin team on the reporting systems for other Enhanced Services
as required
- To
assist with the relevant processes associated annual flu programme, COVID
recall and any other Public Health immunisation programmes as required
- To
assist with the monitoring of the Bowel Screening programme and coding
appropriately. Sending the relevant follow up correspondence to non-responders
to the screening programme.
- The
above list of duties is not exhaustive and may be subject to change as deemed
necessary. You may be asked to undertake additional
duties appropriate to the post by the Practice Manager or Partners.
Person Specification
Experience
Essential
- Experience of working in an administration environment
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Qualifications
Essential
- GCSE Grade A to C in Maths and English
Desirable
Person Specification
Experience
Essential
- Experience of working in an administration environment
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Qualifications
Essential
- GCSE Grade A to C in Maths and English
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.