Deputy Clinical Care Manager

Job description

Job responsibilities

ROLE PURPOSE

The role is responsible in conjunction with Clinical Care Manager, the management of the nursing, pharmacy, clinical rota and business intelligence teams ensuring appropriate services are delivered effectively to the entitled patient population. Through innovative ways of working, leading teams ensuring robust process are in place that are compliant to NHS contracting and maximise financial incentivized enhanced services to support the sustainability of general practice. Support the wider management team in leading in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations.

• Drives efficiency and streamlines processes
• Builds staff skills and capabilities
• Effectively manage and guide and support Clinical Care teams to optimise productivity and performance
• Support on the day clinical care team activities ensuring operational capability

This job description is an outline of the tasks, responsibilities and outcomes required of the role. The post-holder will carry out any other duties as reasonably required by the Partners and Senior Management Team. The following area of responsibility is an indication of the role but could be subject to change as the impact of primary care network commissioning evolves.

KEY RESPONSIBILITIES

• To provide direct line management to the Business Intelligence Team and Clinical Care Team Leaders,
• To support and oversee the administrative elements of enhanced services, Quality Outcomes Framework (QOF) and other services ensuring contractual requirements are met
• To oversee the delivery of public health campaigns such as influenza vaccinating ensuring effective delivery of services
• Maintain a robust recall system which ensures every patient contact is maximised for the effective management of patients.
• To provide non-clinical support to the Clinical pharmacist and nurse leads
• Effectively monitor performance and key performance indicators (KPIs)
• Completing effective staff appraisals as required ensuring and clinical care team have appropriate set objectives that align to the PCNs strategy goals.
• To remain up to date with all national and local guidance
• Complete and schedule regular team meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture
• Guiding staff and developing searches and audits on the clinical system
• Review and update clinical templates ensuring that relate to current practice.
• To identify and be proactive in identifying training needs
• Provide Management support to designated working sites
• Close collaboration with the other Deputy Managers

KEY RESULT AREAS

• Optimisation of efficiency in processes for a culture of high performance
• The clinical care teams are compliant with the requirements of the NHS servicing contract
• Leading with integrity building a trusted and healthy work environment
• Thriving and well supported teams leading to enhanced performance
• The morale of staff working in the clinical care team is high

WORKING HOURS 33 p/w

Monday 0700 1800

Tuesday -NWD

Wednesday 0700 1800

Thursday 0800 1800

Friday 08:00-12:00

Person Specification

Experience

Essential

• Experience of project management, including planning, implementation, and monitoring
• Experience and knowledge of change management or quality improvement principles, methodologies and tools
• Evidence of experience in working to tight deadlines
• Evidence of problem solving and improving processes
• Experience of leading teams

Desirable

• A good understanding of the health and social care environment and roles and responsibilities within it

Skills

Essential

• Exceptional communication skills, both written and verbal
• Must be a team player and able to work collaboratively with and through others
• Understanding of organisational and network wide issues and challenges
• Ability to work on own initiative and organise workload, allocating work as necessary
• Adaptability, flexibility, and ability to cope with uncertainty and change
• Excellent organisational, management and planning skills, IT skills and communication skills
• Ability to embed a healthy culture
• Ability to follow policy and procedure
• Ability to apply analytical reasoning

Desirable

• Experience and knowledge of Systm1

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience

Desirable

• Leadership qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pathfields Medical Group

Address

Beaumont Villa Surgery

23 Beaumont Road

Plymouth

PL4 9BL

Employer's website

https://www.pathfields.co.uk (Opens in a new tab)