Job summary
Overview
We have an exciting opportunity for an enthusiastic Clinical Care Manager to join our friendly, innovative and dynamic team.
This permanent position will be well suited to an individual that is looking for a career path in healthcare and can thrive in a busy but supportive environment.
Pathfields managers and leaders will shortly begin a review of our organisational structure. If you are an individual who thrives during change and would like to drive improvement with Pathfields, we welcome your application.
Main duties of the job
The role is responsible in conjunction with Clinical Care Manager, the management of the nursing,
pharmacy, clinical rota and business intelligence teams ensuring appropriate
services are delivered effectively to the entitled patient population. Through
innovative ways of working, leading teams ensuring robust process are in place
that are compliant to NHS contracting and maximise financial incentivised
enhanced services to support the sustainability of general practice. Support the wider management team in
leading in promoting ED&I, SHEF, Quality & CI, Confidentiality,
Collaborative Working, Service Delivery, Learning and Development and ensuring
the practice complies with CQC regulations.
- Drives efficiency and streamlines processes
-
Builds staff skills and
capabilities
-
Effectively manage and guide and support Clinical
Care teams to optimise productivity and performance
-
Support on the day clinical care team activities
ensuring operational capability
- This job description is an outline of the tasks,
responsibilities and outcomes required of the role. The post-holder will carry out any other
duties as reasonably required by the Partners and Senior Management Team. The following area of responsibility is an
indication of the role but could be subject to change as the impact of primary
care network commissioning evolves.
About us
Who are we?
We are an ambitious and diverse GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients. We can guarantee a day working in Pathfields will not be dull and will bring fulfilment and the sense you really are making a difference as part of a diverse team we are most proud of!
We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists, Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive.
Job description
Job responsibilities
Key responsibilities:
- To support and oversee the administrative elements of enhanced services and other services ensuring contractual requirements are met
- Overseeing the administrative elements of Quality of Framework (QOF), liaising with GPs, Nursing staff and the business Intelligence team
- To oversee the delivery of public health campaigns such as influenza vaccinating ensuring effective delivery of services
- Maintain a robust recall system which ensures every patient contact is maximised for the effective management of patients.
- To be responsible for the submission PPA (Prescription Pricing Authority) claims whilst continuing to check financial viability and key performance indicators (KPIs) monitoring
- Responsible for summitting reports for Quality of Framework (QOF), enhanced services using CQRS/commissioning portal
- Oversee an effective process to ensure compliance with patient group directions (PGDs)
- Initiate and effectively monitor performance and financial key performance indicators (KPIs)
- To provide non-clinical support to the Clinical pharmacist and nurse leads
- Monitor practice adherence to the prescribing policy
- Support a robust and timely repeat prescribing system
- Oversee the clinical rota team ensuring clinics are applied accurately, timely and any associated risks are escalated, such as clinic
- Completing effective staff appraisals as required ensuring and clinical care team have appropriate set objectives that align to the PCNs strategy goals.
- Direct line management of the Clinical Care Team Leaders
- To remain up to date with all national and local guidance
- Monitor training in the clinical care teams ensuring appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
- To remain up to date with all national and local guidance
- Complete and schedule regular team meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture
- Guiding staff and developing searches and audits on the clinical system
- Review and update clinical templates ensuring that relate to current practice
- To identify and be proactive in identifying training needs
- Provide Management support to designated working sites
- Close collaboration with the other Deputy Clinical Manager
- Ensure all staff implement the practice wide approach
Job description
Job responsibilities
Key responsibilities:
- To support and oversee the administrative elements of enhanced services and other services ensuring contractual requirements are met
- Overseeing the administrative elements of Quality of Framework (QOF), liaising with GPs, Nursing staff and the business Intelligence team
- To oversee the delivery of public health campaigns such as influenza vaccinating ensuring effective delivery of services
- Maintain a robust recall system which ensures every patient contact is maximised for the effective management of patients.
- To be responsible for the submission PPA (Prescription Pricing Authority) claims whilst continuing to check financial viability and key performance indicators (KPIs) monitoring
- Responsible for summitting reports for Quality of Framework (QOF), enhanced services using CQRS/commissioning portal
- Oversee an effective process to ensure compliance with patient group directions (PGDs)
- Initiate and effectively monitor performance and financial key performance indicators (KPIs)
- To provide non-clinical support to the Clinical pharmacist and nurse leads
- Monitor practice adherence to the prescribing policy
- Support a robust and timely repeat prescribing system
- Oversee the clinical rota team ensuring clinics are applied accurately, timely and any associated risks are escalated, such as clinic
- Completing effective staff appraisals as required ensuring and clinical care team have appropriate set objectives that align to the PCNs strategy goals.
- Direct line management of the Clinical Care Team Leaders
- To remain up to date with all national and local guidance
- Monitor training in the clinical care teams ensuring appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
- To remain up to date with all national and local guidance
- Complete and schedule regular team meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture
- Guiding staff and developing searches and audits on the clinical system
- Review and update clinical templates ensuring that relate to current practice
- To identify and be proactive in identifying training needs
- Provide Management support to designated working sites
- Close collaboration with the other Deputy Clinical Manager
- Ensure all staff implement the practice wide approach
Person Specification
Experience
Essential
- Experience of project management, including planning, implementation, and monitoring
- Experience and knowledge of change management or quality improvement principles, methodologies and tools
- Evidence of experience in working to tight deadlines
- Evidence of problem solving and improving processes
Desirable
- Experience of leading teams
- A good understanding of the health and social care environment and roles and responsibilities within it
Skills
Essential
- Exceptional communication skills, both written and verbal
- Must be a team player and able to work collaboratively with and through others
- Understanding of organisational and network wide issues and challenges
- Ability to work on own initiative and organise workload, allocating work as necessary
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Excellent organisational, management and planning skills, IT skills and communication skills
- Ability to embed a healthy culture
- Ability to follow policy and procedure
- Ability to apply analytical reasoning
Desirable
- Experience and knowledge of Systm1
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level/equivalent or higher with relevant experience
Desirable
Specific Requirements
Essential
- This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Always maintains confidentiality
- Solution purposeful focused approach
Person Specification
Experience
Essential
- Experience of project management, including planning, implementation, and monitoring
- Experience and knowledge of change management or quality improvement principles, methodologies and tools
- Evidence of experience in working to tight deadlines
- Evidence of problem solving and improving processes
Desirable
- Experience of leading teams
- A good understanding of the health and social care environment and roles and responsibilities within it
Skills
Essential
- Exceptional communication skills, both written and verbal
- Must be a team player and able to work collaboratively with and through others
- Understanding of organisational and network wide issues and challenges
- Ability to work on own initiative and organise workload, allocating work as necessary
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Excellent organisational, management and planning skills, IT skills and communication skills
- Ability to embed a healthy culture
- Ability to follow policy and procedure
- Ability to apply analytical reasoning
Desirable
- Experience and knowledge of Systm1
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level/equivalent or higher with relevant experience
Desirable
Specific Requirements
Essential
- This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Always maintains confidentiality
- Solution purposeful focused approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
