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QA Administrator (Clinical Governance)

Kennet and Avon Medical Partnership

The closing date is 14 October 2024

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Job summary

The Kennet and Avon Medical Partnership is a large general practice. We are seeking a QA administrator to join our team.

This is a non-clinical role with flexibility on working days between Monday and Friday.

This is an administrative role which plays a key part in optimising the health of our patients with chronic and life-long conditions as well as contributing to the health of our wider population. You will cover named medical conditions, health screening and immunisations rotating each year. You will work among a great team of professionals and in a flexible environment. This role is perfect for anyone looking for the opportunity to join a busy but friendly and effective team with opportunities to develop.

Main duties of the job

As a QA administrator you will Follow quality assurance processes which are designed to ensure the standards of care are maintained and improved, to minimize errors and provide patient safety and quality of care.

Your main role will be to:

  • Summarise contents of paper medical records and add relevant information to the patient's electronic record.
  • Assist with processing clinical correspondence, eg from hospitals, adding relevant information to the patient record and flagging any actions to the appropriate clinician.
  • Ensure optimal uptake of health promotion initiatives, such as cardiovascular health screening and immunisations.
  • Contribute to the achievement of The Quality and Outcomes Framework (QOF) by managing continuous call, recall and monitoring processes. This consists of managing and maintaining our Long Term conditions registers and Inviting patients for annual reviews of their long-term conditions.

For more information, please see the full job description in this listing.

About us

Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire.

The successful candidate for this role will join a fantastic team- we are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission:to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect.

KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled work force. Kindness and compassion to ourselves, to each other and to our patients is a core value.

KAMP offers a series of employee benefits including generous holiday allowance, membership of the NHS pension scheme, we will cover the cost of a Blue Light card, and we offer regular wellbeing activities.

New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values.

Date posted

27 September 2024

Pay scheme

Other

Salary

Depending on experience Starting rate no less than £12.55 per hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0997-24-0019

Job locations

George Lane

Marlborough

Wiltshire

SN8 4BY


Pewsey Surgery

High Street

Pewsey

Wiltshire

SN9 5AQ


Job description

Job responsibilities

Duties and Responsibilities:

QOF Administration

Ensure all QOF registers are accurate, complete and up to date

Undertake a comprehensive and effective calls and recalls service for all QOF requirements

Monitor progress towards QOF targets and take action when targets are not being achieved in a timely manner

Run searches to identify errors in coding or missed coding leading to patients not being identified as having a specific condition, code as appropriate

Regularly review missed income reports to ensure all registers are fully populated

Enhanced Services Administration

Undertake a comprehensive and effective calls and recalls service for all enhanced services requirements

Monitor progress towards enhanced service targets and income and take action when targets are not being achieved in a timely manner

Ensure that monthly, quarterly and any other data returns to commissioning organisations are made on time and are accurate and reflect true levels of activity

Where such returns are extracted automatically from S1 by the commissioning organisation, check for and follow through with the commissioning organisation, any material discrepancies between those extracts and the practices own internal searches

Clinical Correspondence

Receive clinical correspondence from a variety of sources

Process, clinically code and save to the patient notes any relevant medical information

As necessary, pass any actions arising to appropriate clinicians, admin staff or pass to appropriate clinicians for information

Notes Summarising

Receive paper records for all newly registered patients

Following the agreed protocol, review the whole patient record (paper and electronic version), cull and organise the record, produce an accurate summary of the patients past medical history, code any relevant information onto the electronic patient record and remove any past coding that doesn't comply with KAMP protocol

Other

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Management. Some of the above duties may be delegated. The Practice reserves the right to make changes to the Job Description and Personal Specification.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Job description

Job responsibilities

Duties and Responsibilities:

QOF Administration

Ensure all QOF registers are accurate, complete and up to date

Undertake a comprehensive and effective calls and recalls service for all QOF requirements

Monitor progress towards QOF targets and take action when targets are not being achieved in a timely manner

Run searches to identify errors in coding or missed coding leading to patients not being identified as having a specific condition, code as appropriate

Regularly review missed income reports to ensure all registers are fully populated

Enhanced Services Administration

Undertake a comprehensive and effective calls and recalls service for all enhanced services requirements

Monitor progress towards enhanced service targets and income and take action when targets are not being achieved in a timely manner

Ensure that monthly, quarterly and any other data returns to commissioning organisations are made on time and are accurate and reflect true levels of activity

Where such returns are extracted automatically from S1 by the commissioning organisation, check for and follow through with the commissioning organisation, any material discrepancies between those extracts and the practices own internal searches

Clinical Correspondence

Receive clinical correspondence from a variety of sources

Process, clinically code and save to the patient notes any relevant medical information

As necessary, pass any actions arising to appropriate clinicians, admin staff or pass to appropriate clinicians for information

Notes Summarising

Receive paper records for all newly registered patients

Following the agreed protocol, review the whole patient record (paper and electronic version), cull and organise the record, produce an accurate summary of the patients past medical history, code any relevant information onto the electronic patient record and remove any past coding that doesn't comply with KAMP protocol

Other

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Management. Some of the above duties may be delegated. The Practice reserves the right to make changes to the Job Description and Personal Specification.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Experience

Essential

  • Practical experience of computerised recording systems

Desirable

  • Work in a medical / clinical field, with necessary clinical training
  • Experience of complex administration and record keeping in a primary care setting
  • Experience of working within General Practice
  • Experience of using own initiative

Qualifications

Essential

  • Good standard of general education
  • GCSE Mathematics C or above (or equivalent)
  • GCSE English C or above (or equivalent)

Desirable

  • CLAIT / ECDL qualification
Person Specification

Experience

Essential

  • Practical experience of computerised recording systems

Desirable

  • Work in a medical / clinical field, with necessary clinical training
  • Experience of complex administration and record keeping in a primary care setting
  • Experience of working within General Practice
  • Experience of using own initiative

Qualifications

Essential

  • Good standard of general education
  • GCSE Mathematics C or above (or equivalent)
  • GCSE English C or above (or equivalent)

Desirable

  • CLAIT / ECDL qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kennet and Avon Medical Partnership

Address

George Lane

Marlborough

Wiltshire

SN8 4BY


Employer's website

https://www.kamp.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kennet and Avon Medical Partnership

Address

George Lane

Marlborough

Wiltshire

SN8 4BY


Employer's website

https://www.kamp.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

QA Team Leader

Kila Wallington

kamp.practice@nhs.net

01672569990

Date posted

27 September 2024

Pay scheme

Other

Salary

Depending on experience Starting rate no less than £12.55 per hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0997-24-0019

Job locations

George Lane

Marlborough

Wiltshire

SN8 4BY


Pewsey Surgery

High Street

Pewsey

Wiltshire

SN9 5AQ


Supporting documents

Privacy notice

Kennet and Avon Medical Partnership's privacy notice (opens in a new tab)