Job summary
The Kennet and Avon Medical Partnership is a large general practice. We are seeking a Quality
Assurance Administrative Assistant to join our team.
This is a part time role, working 4 hours a day, 5 days a week.
Your main role will be:
-
Ensure all incoming and internal patient correspondence is entered
on the patients medical record in a timely manner and forwarded to the correct
recipient, according to practice protocols.
-
Provide administrative support to the QA team.
- This role is mainly based in Marlborough but there may be occassions where you will be required to work from our Pewsey site.
Main duties of the job
KAMP receives many electronic and paper letters from a variety of other organisations involved in the care and treatment of our patients, such as NHS Hospitals, the Ambulance Service, the Out of Hours service (111), pharmacists, Accident and Emergency departments as well as private providers.
The key responsibility of this role is to:
- match to the correct patient
- highlight actions for KAMP
- forward to the appropriate clinician for action
- store and dispose as appropriate
Other responsibilities:
- entering patient data such as blood pressure readings
- printing invitations for annual reviews such as asthma, diabetes, learning disability and sending to patients
- providing general administrative support to your team members to ensure optimal smooth running of the department
For more information, please see the full job description in this listing
About us
Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire.
The best part of working for KAMP is joining a fantastic team. We are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission:to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect.
KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled work force. Kindness and compassion to ourselves, to each other and to our patients is a core value.
New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values.
Job description
Job responsibilities
Duties and Responsibilities:
Document
Processing Duties
-
Process all incoming patient related correspondence; whether it be
paper or electronic format
-
Scan/attach patient related documents onto their medical record
-
Add additional information about the source of the document
-
Forward the document to the relevant team/clinician according to
practice protocols
-
Ensure incoming letters are scanned onto the patient record on the
day they are received whenever possible
-
Store and/or dispose of documentation according to Practice
protocols
-
Enter data into patient records resulting from bulk collection
exercises, e.g. questionnaires
Administrative
Support
Provide
administrative support to other members of the QA team, which may include, but
not limited to:
- Coding documents as part of workflow process, following practice
protocols including 111 reports
- Printing and sending invitation letters
- Being first point of contact for dashboard and NHS mail for QA team
- Entering patient data, e.g. blood pressure readings; flu forms;
breast screening
-
In liaison with your team leader, any other tasks which might
reasonably be asked of you
General Duties
-
Input and extract
information from SystmOne to maintain accurate patient records, ensuring agreed
Read Codes are used as appropriate.
-
Participate in
overtime rota to cover sickness and holidays
-
Attend and
participate in Team and Practice meetings as required
-
Undertake any
training as necessary to ensure continued safe and efficient performance
-
Attend external
and in house mandatory training
-
Any other tasks
allocated by the Team Leaders, Practice Managers or GPs
-
To undertake
specific assigned tasks, project support, or development work which may arise
from time to time
Other
This Job Description is neither
exhaustive nor exclusive and will be reviewed periodically in conjunction with
the post holder. The post holder is
required to carry out any duties that may reasonably be requested by the
Partners or the Practice Management. Some of the above duties may be delegated. The
Practice reserves the right to make changes to the Job Description and Personal
Specification.
Confidentiality
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
Duties and Responsibilities:
Document
Processing Duties
-
Process all incoming patient related correspondence; whether it be
paper or electronic format
-
Scan/attach patient related documents onto their medical record
-
Add additional information about the source of the document
-
Forward the document to the relevant team/clinician according to
practice protocols
-
Ensure incoming letters are scanned onto the patient record on the
day they are received whenever possible
-
Store and/or dispose of documentation according to Practice
protocols
-
Enter data into patient records resulting from bulk collection
exercises, e.g. questionnaires
Administrative
Support
Provide
administrative support to other members of the QA team, which may include, but
not limited to:
- Coding documents as part of workflow process, following practice
protocols including 111 reports
- Printing and sending invitation letters
- Being first point of contact for dashboard and NHS mail for QA team
- Entering patient data, e.g. blood pressure readings; flu forms;
breast screening
-
In liaison with your team leader, any other tasks which might
reasonably be asked of you
General Duties
-
Input and extract
information from SystmOne to maintain accurate patient records, ensuring agreed
Read Codes are used as appropriate.
-
Participate in
overtime rota to cover sickness and holidays
-
Attend and
participate in Team and Practice meetings as required
-
Undertake any
training as necessary to ensure continued safe and efficient performance
-
Attend external
and in house mandatory training
-
Any other tasks
allocated by the Team Leaders, Practice Managers or GPs
-
To undertake
specific assigned tasks, project support, or development work which may arise
from time to time
Other
This Job Description is neither
exhaustive nor exclusive and will be reviewed periodically in conjunction with
the post holder. The post holder is
required to carry out any duties that may reasonably be requested by the
Partners or the Practice Management. Some of the above duties may be delegated. The
Practice reserves the right to make changes to the Job Description and Personal
Specification.
Confidentiality
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Person Specification
Experience
Essential
- Practical experience of computerised recording systems
Desirable
- Experience of complex administration and record keeping in a primary care setting
- Experience of working within General Practice
- Experience of using own initiative
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above (or equivalent)
- GCSE English C or above (or equivalent)
Desirable
- CLAIT / ECDL qualification
Person Specification
Experience
Essential
- Practical experience of computerised recording systems
Desirable
- Experience of complex administration and record keeping in a primary care setting
- Experience of working within General Practice
- Experience of using own initiative
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above (or equivalent)
- GCSE English C or above (or equivalent)
Desirable
- CLAIT / ECDL qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
