Patient Navigator/Receptionist

Job summary

Benefits of working for KAMP include:

• Weekday only working
• 5.4 weeks holiday plus bank holidays
• Enrolment in the NHS Pension Scheme
• Regular staff socials
• Free refreshments
• Discount with local opticians
• Paid membership of the Bluelight discount scheme
• Within walking distance of unique high streets
• Full training

Our team of Patient Navigators were formerly called Receptionists and they are a key member of the wider KAMP Team. Their job is to welcome patients, understand their medical needs and help them to access the most appropriate service. This could be any one of the wide range of KAMP clinicians from physiotherapist to health and wellbeing coach to GP, or an external provider such as urgent eyecare service or pharmacist to name but a few.

They also provide general support to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

In addition, Patient Navigators take a leading role in educating patients about how to best use the services on offer to them by the practice as well as other providers where appropriate.

Main duties of the job

We are currently recruiting for a Patient Navigator to work 30-35 hours in our friendly team to provide an effective and efficient service to all patients and visitors to the practice both in person and via the telephone.

Excellent communication skills and accuracy are essential. Experience of working within General Practice and with SystmOne would be desirable.

About us

Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire.

The best part of working for KAMP is joining our amazing team. We are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission:to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect.

KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled work force. Kindness and compassion to ourselves, to each other and to our patients is a core value.

New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values.