Patient Navigator/Receptionist

Job summary

Our team of Patient Navigators (formerly called Receptionists) receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The role of the Receptionist in General Practice has changed significantly in recent years to become a signposting service to direct patients to the most suitable healthcare provider, which may be the pharmacist, physiotherapist or urgent eyecare service to name but a few. They also provide general administrative assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

In addition, Patient Navigators take a leading role in educating patients about how to best use the services on offer to them by the practice as well as other providers where appropriate.

Main duties of the job

We are currently recruiting for a Patient Navigator to work 30 hours in our friendly team to provide an effective and efficient service to all patients and visitors to the practice both in person and via the telephone. The main duties of the role include taking telephone calls, greeting and directing patients, consulting with all members of the practice team as well as processing and recording appointment requests.

Excellent communication skills and attention to detail are essential. Experience of working within General Practice and with SystmOne would be desirable.

About us

Kennet and Avon Medical Partnership is a larger than average practice with 17,500 patients, serving the towns of Marlborough and Pewsey and their surrounding rural environs in beautiful North East Wiltshire.

KAMP is an expanding and evolving practice, we strive to be a modern and model employer in supporting staff to better do their jobs. We recognise the importance of staff feeling valued and engaged. New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice.

We believe we have a strong leadership team focussed on delivering optimal patient care. KAMP are participating in the GP Accelerate programme with 2 main aims - to smooth patient movement through the practice and to better support and motivate our staff to work towards our common purpose.