Charlton Hill Surgery

Medical Secretary / Clinical Administrator

Information:

This job is now closed

Job summary

A fantastic opportunity to join our team is currently available.

We are seeking two candidates.

About the role…

- 22.5 – 37.5 hours a week

- Flexible working day structure (between 7.00 and 18.30)

- Five weeks annual leave plus bank holidays

- £20,000 per annum pro rata

- To create a team of three contributing to this role

About the job…

- Primary aim is to take the administrative work load from GPs

- Managing all administration within competency and passing on that unable to deal with

- Compliment medical secretarial services

- Summarising new patient notes

- Support administratively with Enhanced Service claims and CQRS

- Manage shared care high risk drug monitoring with support from clinical team

- Update social media platforms regularly

- Manage virtual Patient Participation Group

Main duties of the job

Please see the full job description accompanying this advert for more details about this role or email for more details.      

About us

About the practice…

- Nine partners, one retainer GP, four nurses, HCA

- Happy and dedicated reception and administration teams

- 14,000 patients, mix of urban and rural, expanding list

- Purpose build premises, extended October 2021

- CQC good, high QOF

- EMIS/ Docman/ Lexacom

Details

Date posted

24 November 2021

Pay scheme

Other

Salary

£20,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0993-21-0380

Job locations

Charlton Road

Andover

Hampshire

SP10 3JY


Job description

Job responsibilities

Job Summary:

This post combines medical secretary and clinical administration duties entry duties.

Challenges:

Balancing the service priorities of the practice; maintaining a friendly and welcoming demeanour in the face of demands that may not be capable of achievement and where there may be barriers to understanding. Dealing with sensitive, confidential and sometimes distressing information.

Job Responsibilities:

Medical Secretarial Duties

· Word processing/ typing of medical correspondence from audio sources.

· Managing outsourcing of typing where required.

· Administration of referral letters through ERS.

· Management of ERS workflows and work streams.

· Liaison with hospital secretaries on referral letter matters and waiting list information etc.

· Managing and resolving patient queries.

· Typing of other manuscript documents as required.

· Other secretarial duties as required by partners/ GPs & Practice Business Manager.

Clinical Administrative Duties

· Receiving work flowed documents and actioning items within competency.

· Read coding incoming documentation.

· Summarising of incoming patient paper notes and verification of incoming patient electronic notes.

· Review QOF and enhanced services, highlighting issues to clinical/operation staff.

· To support administrative colleagues with claims (CQRS and Enhanced Services).

· Responsible for administratively managing and recalling patients for shared care / high risk drug monitoring with support and clinical guidance from the Pharmacy team.

· Update social media platforms such as Twitter and Facebook, on a regular basis in conjunction with the management team.

· Manage virtual Patient Participation Group.

· Support the creation, undertaking and analysis of an annual patient survey with the management team.

Information Technology

· Have a working knowledge of appropriate software and hardware.

Job description

Job responsibilities

Job Summary:

This post combines medical secretary and clinical administration duties entry duties.

Challenges:

Balancing the service priorities of the practice; maintaining a friendly and welcoming demeanour in the face of demands that may not be capable of achievement and where there may be barriers to understanding. Dealing with sensitive, confidential and sometimes distressing information.

Job Responsibilities:

Medical Secretarial Duties

· Word processing/ typing of medical correspondence from audio sources.

· Managing outsourcing of typing where required.

· Administration of referral letters through ERS.

· Management of ERS workflows and work streams.

· Liaison with hospital secretaries on referral letter matters and waiting list information etc.

· Managing and resolving patient queries.

· Typing of other manuscript documents as required.

· Other secretarial duties as required by partners/ GPs & Practice Business Manager.

Clinical Administrative Duties

· Receiving work flowed documents and actioning items within competency.

· Read coding incoming documentation.

· Summarising of incoming patient paper notes and verification of incoming patient electronic notes.

· Review QOF and enhanced services, highlighting issues to clinical/operation staff.

· To support administrative colleagues with claims (CQRS and Enhanced Services).

· Responsible for administratively managing and recalling patients for shared care / high risk drug monitoring with support and clinical guidance from the Pharmacy team.

· Update social media platforms such as Twitter and Facebook, on a regular basis in conjunction with the management team.

· Manage virtual Patient Participation Group.

· Support the creation, undertaking and analysis of an annual patient survey with the management team.

Information Technology

· Have a working knowledge of appropriate software and hardware.

Person Specification

Experience

Essential

  • Computer literate, use of Microsoft 360 (E)
  • Experience in a healthcare setting (E)
  • Experience of dealing with complex clinical administration (E)
  • Medical Secretarial experience (E)
  • Audio/Touch typing skills (E)

Desirable

  • Experience in a GP Medical Secretarial role (D)
Person Specification

Experience

Essential

  • Computer literate, use of Microsoft 360 (E)
  • Experience in a healthcare setting (E)
  • Experience of dealing with complex clinical administration (E)
  • Medical Secretarial experience (E)
  • Audio/Touch typing skills (E)

Desirable

  • Experience in a GP Medical Secretarial role (D)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Charlton Hill Surgery

Address

Charlton Road

Andover

Hampshire

SP10 3JY


Employer's website

https://www.charltonhillsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Charlton Hill Surgery

Address

Charlton Road

Andover

Hampshire

SP10 3JY


Employer's website

https://www.charltonhillsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Adrian Wise

adrianwise@nhs.net

Details

Date posted

24 November 2021

Pay scheme

Other

Salary

£20,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0993-21-0380

Job locations

Charlton Road

Andover

Hampshire

SP10 3JY


Supporting documents

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