Job responsibilities
Witton
Street Surgery
Job
Description
JOB TITLE: Medical
Receptionist/Administrator
Responsible To: Office Manager/Practice Manager
The following as an outline only of the main duties
and responsibilities, all of which should be undertaken as per surgery
protocols.
Reception Duties
- Receive patients and ensure flow of patients to appropriate
doctors.
- Explain practice arrangements and formal requirements to new
patients and those seeking temporary cover, ensuring procedure are
completed.
- Advise patients of relevant charges for private services, accept
payment and issue receipts for the same.
- Enter requests from outside agencies for completion of forms by the
doctor into the request spreadsheet, stating the date received and all
relevant information including date of completion and payment.
- Respond to all queries and requests for assistance from patients
and other visitors.
- Enter requests for home visits onto computer appointment system,
including all relevant information and where necessary refer to the Duty
Doctor.
- Deal with simple prescription queries.
- Book patient appointments and arrange recall of patients for
clinics.
- As required, under the instruction of the doctors, liaise with
other professional bodies, i.e. hospitals, solicitors, etc.
- Enter patient information onto the computer as required either
directly or by scanning.
- Access and complete Patient and Admin Tasks on a daily basis.
Management of Medical Records
- Retrieve and re-file records as required ensuring strict
alphabetical order is adhered to.
- Ensure correspondence, reports, results, etc., are filed correctly.
- Scan patient letters and relevant practice information into Docman
for distribution to doctors and staff as required.
Telephone System
- Receive and make telephone calls as required. Divert calls and take clear and concise messages
as appropriate.
- Ensure the system is operational at the beginning of each day and
put over to the night service at the end of the day.
Computer System
- Input and extract data from the clinical computer system.
- Check the computer system and provide results to patients and
immunisation details when requested
- Retrieve and action emails
- Action and respond to Tasks, both admin and patient
- Scan patient letters and relevant practice information into Docman
for distribution to doctors and staff as required.
Start and end of day procedures
- Open up premises at the start of the day, set alarm to day function
and make all necessary arrangements to receive patients.
- Secure premises at the end of the day, ensuring the building is
totally secured, internal light off and alarm activated.
General Administration for patient care
Undertake and manage all administrative duties necessary for patient care and upkeep of medical records as they arise.
The role of General Practice is continually changing
and as such it is expected the above job description will change over time.
Special requirements of the post:
- An understanding, acceptance and adherence to the need for strict
confidentiality.
- An ability to use own judgement, resourcefulness and common sense
to respond to patients enquiries and requests.
- Excellent communication skills.
- A willingness to undertake any other duties required to ensure the
smooth running of the practice.
- A flexibility to do overtime to cover sickness and holiday within
the practice team.
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data