Job responsibilities
Witton Street Surgery
Job Description
JOB TITLE:Medical Secretary
Responsible To:Operational Manager/Practice Manager
The following as an outline only of the main duties and responsibilities, all of which should be undertaken as per surgery protocols.
Job description
Job responsibilities
To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, safeguarding and coroners reports, etc. in an accurate and quality manner.
To assist the Practice Manager/Operational Manager with all clerical and administrative duties.
To make appointments, bookings and admissions as required.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks
To maintain the computer clinic system in an accurate and secure manner.
To assist with the gathering of statistics and information when required.
To provide cover during periods of sickness and annual leave.
Input and extract data from the clinical computer system.
Retrieve and action emails
Action and respond to Tasks from both clinicians and admin staff.
The role of General Practice is continually changing and as such it is expected the above job description will change over time.
Special requirements of the post:
An Understanding, acceptance and adherence to the need for strict confidentiality.
An ability to use own judgement, resourcefulness and common sense to respond to patients enquiries and requests.
Excellent communication skills.
A willingness to undertake any other duties required to ensure the smooth running of the practice.
A flexibility to do overtime to cover sickness and holiday within the practice team.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance and be aware of the CQC essential standards.
Discuss with other members of the team how the policies, CQC standards and guidelines will affect own work
Participate in audit where appropriate
This is not intended to be an exhaustive list of responsibilities but more of an outline framework against which the post holder will be given flexibility to define the detail. Any changes will be the subject of consultation with the post holder.
You are requested to be flexible.