Job responsibilities
Job Description
Role: Operations
Manager
Reports to: Practice
Manager
Band: 7-8a
Responsible to: Practice
Manager and Partners
Main Duties
To
manage the day-to-day running and wider operational activities of the practice
across all sites.
To
manage practice staff and encourage and promote individual skill sets. Maximise
the practices potential income and improvement in patient care in line with
QOF, enhanced services and other targets. Responsible for improving data
quality and communication to patients for attendance for long-term condition
reviews.
The
successful candidate must have the ability to identify and implement change to data
management systems to improve data quality and how it is recorded, facilitate
training and provide management support within projects and to departments across
the practices. Deal with all operational matters and contribute to the
development of strategies to deal with strategic issues within the practice.
A
proactive and flexible team player who must be able to manage their own time,
workload and work under their own initiative without supervision to meet the
demands of the role.
PCN. CQC.
To provide effective and efficient services within all departments.
Key Roles and responsibilities
- To manage the day-to-day running
of the practices
- To manage the Practice team –
recruitment, retention, development and management alongside local manager/HR
Manager within their department and to liaise with other departmental
managers ensuring that performance review systems are effective and are
well maintained.
- Lead and motivate the team and
individuals to achieve targets and goals
- To oversee the health and safety
of all staff and patients
- To be aware of national, local and
practice targets including QOF, Enhanced Services & IIF
- To take responsibility for
ensuring reports are submitted accurately for above targets working collaboratively
with both clinical and non-clinical teams to deliver effective and timely
performance management of all income streams
- Analyse all income stream returns
each month/quarter to ensure the practice has gained maximum income and
all claims are accurate and submitted on time
- To work alongside other practices
within the PCN to develop services and ensure targets are met
- To undertake a process of
continuous improvement within the practice and to liaise with other
practices to learn and share best practice
- To ensure appointments maintenance
within the practice is delivered efficiently
- To take a lead role in dealing with
patient compliments, comments and complaints
- To work with the CCG and other
external agencies to validate patient information and KPIs, performing
regular checks and quality audits
- To ensure the practice is CQC
compliant at all times
- To be available to attend meetings
on behalf of the Practice, some of which may take place in the evenings or
on weekends.
- To be responsible for ensuring
that all Practice functions are run effectively supporting the clinical
delivery of services to our patients in a cost-effective manner.
- To monitor risks and clinical
governance processes
- To undertake any other reasonable
tasks as required by the Practice Manager or Partners.
Key additional roles will include:
Finance
To
play a key role within the Senior Management Team to support the Practice
Manager and Executive Partners in delivering a cost-effective service. To work with the Practice Manager to ensure
appropriate and safe financial systems are in place at all times.
To contribute specifically to the following
issues:
- Profitability
- Savings and efficiency plans
- Annual staff budgets
- Staff individual performance
review schemes
Premises
To
support the Practice Manager in the delivery of appropriate accommodation for
service delivery maintaining health and safety at all times. To ensure that any issues relating to
premises are addressed and dealt with effectively.
Information Technology
To be
integral to the development and review of the use of Information Technology
within both sites and to provide support and leadership to the team with
regards to system integration and efficiencies.
Representation of the practice
To
liaise with outside agencies to represent Southgates & The Wootton’s
Surgeries in a professional manner. To
liaise with all the Partners to ensure the provision of a professional service
to our patients and frontline clinical staff.
To monitor all staff ensuring the highest possible standards are
delivered at all times.
General
Any
other specific managerial duties that are required by the Practice Manager and Executive
Partner in the course of their appropriate duties.
Person
Specification
Experience
Essential
- Experience of working with General
Public
- Experience of Administrative duties
- Experience in managing staff
- Excellent communication skills
(written and oral)
- Strong IT skills
- Effective time management
- Ability to work on their own and
as part of a team
- Problem solving and analytical skills
- Customer Service experience
- Ability to maintain
confidentiality
- Ability to prioritise workload
- Works well under pressure
- Uses own initiative
Desirable
- Experience of premises management
- Experience of working in a
healthcare setting
- Experience of working in General
Practice
- Working knowledge of SystmOne,
CQRS, Open Exeter
- An understanding of practice
incomes
Qualifications
Essential
- Educated to GCSE level or equivalent,
including Maths and English (C or above)
- Evidence of continued professional
development
Desirable
- Hold a relevant management qualification
- Degree level of Education
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