Dispensary Delivery Driver

Job description

Job responsibilities

Southgates Medical & Surgical Centre

Job Description

Job Title: Dispensary Delivery Driver

Band: 1

Reports to: Dispensary Manager

Accountable to: General Manager

Purpose of Post

To provide a safe and timely delivery service to housebound patients and other patients directed by the Practice Partnership to receive a home delivery service for their medication.

Major duties and responsibilities

• To take home deliveries of medication on a routine basis for 2 days per week on a prescribed route agreed with the Dispensary Manager

• To assist with the urgent medication to be taken to patients homes

• To ensure all medication is transported in a safe and suitable manner

• To maintain the vehicle in a safe and suitable condition ensuring appropriate insurance, road fund licence and MOTs are in place where appropriate for the vehicle used

• To ensure all actions are correctly documented

• To work inside their own competence, not offering advice on the use of medication to patients, not-withstanding providing signposting back to the practice

Special Requirements of the post

• A helpful disposition towards patients who maybe under stress

• At all times to offer the highest level of customer care to our patients and theirrelatives and carers

• An ability to use own judgement in working situations where the driver is working on their own, i.e. not to leave medications in unsafe conditions or in unsafe locations etc

Confidentiality

• In the course of delivery information and medication to patients ensure that no patient confidentiality is breached and to respect the privacy of every patient and act appropriately

• In the performance of their duties outlined in this job description the post holder may have access to confidential information in relation to patients medication and or their carers, practice staff and other healthcare workers. The post holder will be required to act in the strictest confidential manner with all information available to them.

Health & Safety

The post holder will assist, along with all other staff, in the promotion and maintenance of their own and others health, safety and security as defined in the Practice Health & Safety policy:-

• Using personal security systems within the workplace according to practice guidelines

• To drive safely in all situations

• To make effective use of training that is available to update knowledge and skills

• To report potential risks that are identified

Equality and Diversity

The post holder will support the equality and diversity of rights of patients, carers and colleagues to include:

• Acting in a way that recognises the importance of peoples rights and interpreting them in a way that is consistent with practice procedures and policies and current legislation

• Respecting the dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to the individual and is non-judgmental and respects their circumstances, feelings, priorities and rights.

• To expect the same in return

Personal Professional Development

The post holder will be available to participate in any training programme implemented by the practice as part of this employment. Such training to include participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and all professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work where appropriate.

Delegation

The post holder will also undertake any appropriate duties to the post that are requested by the Dispensary Manager or her Deputy.

Person Specification

Experience

Essential

• Customer service skills.

Desirable

• Experience of working in a GP Practice/Dispensary setting.

Qualifications

Essential

• Clean Drivers License.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southgates Medical Centre & The Woottons Surgery

Address

41 Goodwins Road

King's Lynn

Norfolk

PE30 5QX

Employer's website

https://www.southgates.org.uk/ (Opens in a new tab)