Job summary
Job summary
We are a small friendly doctors
surgery based in Chorlton. We want our surgery to remain a small independent
practice, recognised as friendly and compassionate. We are committed to
treating our patients as we would like our friends and family to be treated
themselves.We aim to deliver equitable, patient driven, high quality and caring
primary health care services without prejudice. Putting patients at the heart
of everything.
Main duties of the job
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone, during and after hours.
This list is not exhaustive
About us
Overview of your organisation
The Wilbraham Surgery a general
practitioners surgery based in Chorlton. There are 4 doctors at the practice at
present, Dr Graeme Wilson, Dr Patrick Coulter, Dr Alice Ray and Dr Antonia
Richman. The practice Nurse is Jessie Peacock, who along with booked surgeries
has asthma clinics, diabetic clinics and health screening clinics.
The practice currently has a
patient list size of 4,942.
The Practice offers booked
appointment surgery and open surgeries.
The practice aims to deliver the
highest standard of care by providing patients with access to suitable
consultations that will support an appropriate diagnosis from which we will
agree appropriate treatment and care plans. This service is further enhanced by
patient participation, continuous improvement and staff involvement.
In order to achieve this, the
following objectives have been set:-
1. To provide a full range of
access options to ensure patients receive appropriate, timely, high quality
care
2. To provide a service which
incorporates patients suggestions
3. To respect the individuality
of patients
4. To act with integrity and
complete confidentiality
5. To continuously seek ways to
improve a patient centeredservice through decision making and communication
6. To build and retain a stable
committed and highly trained workforce
7. To ensure safe and effective
services and environment
Job description
Job responsibilities
Duties and Responsibilities:
Reception
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Telephone
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors
Job description
Job responsibilities
Duties and Responsibilities:
Reception
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Telephone
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors
Person Specification
Experience
Essential
- Qualifications
- Essential criteria
- Good standard of education Qualification in English and Maths
- Experience
- Essential criteria
- Excellent communication skills Must be able to work in a calm and courteous manner at all times Must be able to work on own initiative and as part of a team Experience of dealing with the public Neat and tidy appearance Good keyboard skills
- Desirable criteria
- Previous experience Experience of working in a stressful environment
- Knowledge
- Essential criteria
- Previous public interactions Telephone experience Computer experience
- Desirable criteria
- Microsoft experience
Person Specification
Experience
Essential
- Qualifications
- Essential criteria
- Good standard of education Qualification in English and Maths
- Experience
- Essential criteria
- Excellent communication skills Must be able to work in a calm and courteous manner at all times Must be able to work on own initiative and as part of a team Experience of dealing with the public Neat and tidy appearance Good keyboard skills
- Desirable criteria
- Previous experience Experience of working in a stressful environment
- Knowledge
- Essential criteria
- Previous public interactions Telephone experience Computer experience
- Desirable criteria
- Microsoft experience