Job summary
We are a small friendly doctors surgery based in Chorlton. We want our surgery to remain a small independent practice, recognised as friendly
and compassionate. We are committed to treating our patients as we would like
our friends and family to be treated themselves.We
aim to deliver equitable, patient driven, high quality and caring primary
health care services without prejudice. Putting patients
at the heart of everything.
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
About us
The Wilbraham Surgery a general practitioners surgery based in Chorlton. There are 4 doctors at the practice at present, Dr Graeme Wilson, Dr Patrick Coulter, Dr Alice Ray and Dr Antonia Richman. The practice Nurse is Jessie Peacock, who along with booked surgeries has asthma clinics, diabetic clinics and health screening clinics.
The practice currently has a patient list size of 4,942.
The Practice offers booked appointment surgery and open surgeries.
The practice aims to deliver the highest standard of care by providing patients with access to suitable consultations that will support an appropriate diagnosis from which we will agree appropriate treatment and care plans. This service is further enhanced by patient participation, continuous improvement and staff involvement.
In order to achieve this, the following objectives have been set:-
1. To provide a full range of access options to ensure patients receive appropriate, timely, high quality care
2. To provide a service which incorporates patients suggestions
3. To respect the individuality of patients
4. To act with integrity and complete confidentiality
5. To continuously seek ways to improve a patient centeredservice through decision making and communication
6. To build and retain a stable committed and highly trained workforce
7. To ensure safe and effective services and environment
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Duties and Responsibilities:
Reception
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Telephone - Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Duties and Responsibilities:
Reception
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today future appointments from patients by telephone and in person.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
Telephone - Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone/bleep system, during and after hours.
Other Tasks
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
- Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
- Make and serve refreshments for the doctors
Person Specification
Qualifications
Essential
- Good standard of education
- Qualification in English and Maths
Experience
Essential
- Excellent communication skills
- Must be able to work in a calm and courteous manner at all times
- Must be able to work on own initiative and as part of a team
- Experience of dealing with the public
- Neat and tidy appearance
- Good keyboard skills
Desirable
- Previous experience
- Experience of working in a stressful environment
Knowledge
Essential
- Previous public interactions
- Telephone experience
- Computer experience
Desirable
Person Specification
Qualifications
Essential
- Good standard of education
- Qualification in English and Maths
Experience
Essential
- Excellent communication skills
- Must be able to work in a calm and courteous manner at all times
- Must be able to work on own initiative and as part of a team
- Experience of dealing with the public
- Neat and tidy appearance
- Good keyboard skills
Desirable
- Previous experience
- Experience of working in a stressful environment
Knowledge
Essential
- Previous public interactions
- Telephone experience
- Computer experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.