Job summary
We are seeking two members of staff to join our Bank Team. As Bank Receptionist, you must be a confident, highly experienced team player with excellent communication and organisational skills.
Main duties of the job
You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
The Heron Medical Practice is a 7 GP Partner general Medical Practice with approx. 18,500 wide-ranging patient demographic based between Herne Bay and Canterbury.
The Practice prides themselves on holding numerous accreditations to look after our employees. We have been awarded GOLD by Investors in People and awarded at the Kent & Medway Primary Care Network Celebration Event for Workforce Health and Wellbeing.
The Practice team is passionate about providing a high quality service to our patients, as well as maintaining a high level of professionalism. Our work environment boasts strong team-working ethics. We are a training practice across three sites (Herne Bay and the Canterbury area) and host many additional services including Ophthalmology and Ultrasound.
We have a strong team of allied health professionals including a Practice Pharmacist, a Community Pharmacist, a Paramedic, Practice Nurses and HCAs.
If you would like to be part of a friendly and progressive practice, then we would like to hear from you.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Photocopy documentation as required
g. Data entry of temporary registrations and relevant patient information as required
h. Input data into the patients healthcare records as necessary
i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Medical Secretaries
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Retrieve and file medical records
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
Job description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Photocopy documentation as required
g. Data entry of temporary registrations and relevant patient information as required
h. Input data into the patients healthcare records as necessary
i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Medical Secretaries
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Retrieve and file medical records
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Qualifications
Essential
- Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Qualifications
Essential
- Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
