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Whitemoor Medical Centre

GP Receptionist

The closing date is 18 June 2025

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Job summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e.Initiating contact with and responding to requests from patients, team members and external agencies

f. Code data on the clinical IT system

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

About us

We are a friendly and busy NHS GP Practice in Belper, Derbyshire.

We are looking for 2 part time or if needing full time Receptionists to work with us at the practice and help deliver an excellent quality of care.

Mission statement

To be the surgery patients want to join and colleagues want to work at

Details

Date posted

21 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0958-25-0005

Job locations

Whitemoor Lane

Belper

Derbyshire

DE56 0JB


Job description

Job responsibilities

Secondary key responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Support administrative staff, providing cover during staff Holidays & any staff absences

b. Action incoming emails and correspondence as necessary

c. Scan patient related documentation and attach scanned documents to patients healthcare records

d. Complete opening and closing procedures in accordance with the duty Rota

e. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Support the health promotion lead and display promotional material on the allocated notice boards and in the waiting room

Job description

Job responsibilities

Secondary key responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Support administrative staff, providing cover during staff Holidays & any staff absences

b. Action incoming emails and correspondence as necessary

c. Scan patient related documentation and attach scanned documents to patients healthcare records

d. Complete opening and closing procedures in accordance with the duty Rota

e. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Support the health promotion lead and display promotional material on the allocated notice boards and in the waiting room

Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a healthcare setting

Qualifications

Essential

  • GCSE Mathematics and English (C or above)

Desirable

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of MS Office applications
  • Clinical IT system user skills
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a healthcare setting

Qualifications

Essential

  • GCSE Mathematics and English (C or above)

Desirable

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of MS Office applications
  • Clinical IT system user skills
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitemoor Medical Centre

Address

Whitemoor Lane

Belper

Derbyshire

DE56 0JB


Employer's website

https://www.whitemoormedicalcentre-belper.co.uk/ (Opens in a new tab)

Employer details

Employer name

Whitemoor Medical Centre

Address

Whitemoor Lane

Belper

Derbyshire

DE56 0JB


Employer's website

https://www.whitemoormedicalcentre-belper.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Clare Jackman

clare.jackman@nhs.net

01773881140

Details

Date posted

21 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0958-25-0005

Job locations

Whitemoor Lane

Belper

Derbyshire

DE56 0JB


Supporting documents

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