Practice Manager

Job summary

At Whitemoor Medical Centre we relate the success of the practice directly to the strength of our management team. We are looking for a new Practice Manager to lead this team and play a vital role in the continued performance and development of our operations.

Although previous healthcare experience would be helpful it is by no means essential. Indeed, we would be keen to hear from people with a proven track record of leadership in a non NHS environment. The most important attributes are experience in overseeing business operations in a small to medium sized business as well as human resources, finance and premises. The ideal candidate will be a great communicator who has a strong ability to delegate responsibility as well as roll their sleeves up and get stuck in when required. In addition, they will have the ability to collaborate across a range of departments and stakeholders.

Ultimately, our new practice manager will be driven by a desire to lead our business to maximum productivity and efficiency.

Working hours are flexible from 30 hours a week up to full time.

Interviews are scheduled to take place on the afternoon of Wednesday 11th December 2024, with a second interview for shortlisted candidates on the morning of Saturday 14th December 2024.

If you would like to have an informal chat about this role, prior to application, then please contact Dr James Youngs by email , james.youngs@nhs.net, to arrange a discussion.

Main duties of the job

Any practice manager will tell you that no two working days are ever the same! Therefore, the ability to react to and resolve multiple and diverse issues, as and when they arise, is part of the skill set required! Ultimately though, the practice manager has overall accountability in the following areas,

Finance- ensuring that the financial performance of the practice is sufficient to deliver the funding that allows us to sustain and develop services.

HR- overall accountability for recruitment and retention of staff as well as their ongoing development, performance management and welfare.

Patients- develop and deliver strategies to meet patients clinical needs as well as their expectations around access and other service standards. This will include responsibility for resolving complaints and concerns as well as developing patient engagement in areas like our Patient Participation Group.

Risk Management- oversee the risk management process in the practice. This will include compliance with CQC and Health and Safety standards as well as all statutory and regulatory obligations.

Strategic Development- play a significant role, with the rest of the leadership team, in devising and implementing the plans that will allow the practice to grow and thrive in the constantly changing arena of primary care.

About us

We provide high quality healthcare to our 12,500 patients from a modern purpose built medical centre with its own minor operations suite, ample free parking and a staff roof terrace (ideal for those long hot Derbyshire summers!)

Our 6 GP partners, 2 salaried GPs and multi-disciplinary healthcare team give us a healthy clinician to patient ratio that facilitates great patient access and healthcare outcomes.

We are a training practice and as well as GP registrars, we have hosted undergraduate medical students, student nurses, trainee counsellors and social work students.

Innovation is high on our agenda and, as a tier 3 research practice, we participate in a wide variety of NHS research projects.

We value real patient involvement and have a large and active Patient Participation Group who collaborate with us to help us deliver the highest quality service that we can.

The partners are highly approachable, good humoured and value a supportive and inclusive culture of teamwork at the practice.