Job summary
Following our recent merge, we are looking to expand our team and an exciting
opportunity has become available for a highly motivated individual to join our
friendly, supportive, and newly merged Weymouth Bay Medical Practice as a Medical Receptionist.
Full
and Part time hours are available
(hours can be negotiated) with a set weekly working pattern.
The salary is £12.24 - £13.31 per hour; £23,620 - £25,674 for 37 hours per week (pro rata) with the benefit of a NHS or NEST
pension.
You should
have excellent communication skills and have the ability to work as part of a
diverse team. The successful candidate will also have strong IT and keyboard
skills and be someone who can demonstrate empathy and tact with the ability to
communicate with a range of people in an approachable and understanding manner.
If you are
passionate about delivering outstanding healthcare and share our values, join
us to support the achievement of our goals.
If you would like an informal discussion, please contact Leanne Birch on 01305 774466, or email leanne.birch@dorsetgp.nhs.uk
Closing
Date: 17 April 2025
Formal
Interview Date: 30 April 2025
Main duties of the job
The successful candidate will provide reception duties for the practice, and communicate with patients, doctors and other clinical staff in a courteous, efficient and effective way. They will receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of duties to assist in the smooth running of the Practice, in accordance with agreed procedures, protocols and timescales. For a full list of duties, please refer to the job description. Previous experience in a busy receptionist role or customer service environment is desirable although full training will be given.
About us
The newly
merged Weymouth Bay Medical Practice is a large friendly GP practice in
Weymouth, Dorset (previously known as Royal Crescent and Preston Road Practice
and Dorchester Road Practice) and both practices were inspected previously and
were rated as Outstanding and Good by the Care Quality Commission.
We are
committed to continually improve the patient experience, whilst achieving high
quality services and implementing innovative change and are looking to expand
our reception team to support the Practice in doing this.
The
Practice looks after 26,000 patients with 3 purpose-built surgeries, one in the
town centre of Weymouth (Royal Crescent Surgery), one in Lodmoor (Dorchester
Road Surgery) and one on the outskirts, in the area of Preston (Preston Road
Surgery). We are a training practice
with a dedicated team of 21 GP Partners and 70 nursing and administrative
staff, and we value the contribution of each staff member.
Job description
Job responsibilities
1. Reception Duties
a)
To welcome patients
in a friendly manner and monitor the flow of patients into consulting and
treatment rooms.
b)
Answer incoming
phone calls.
c)
Signpost patients
to the most appropriate service for their needs.
d)
Make appointments
for patients in accordance with the practice protocol.
e)
Ensure that
patients with an urgent need are seen in a logical and non-disruptive manner in
accordance with the practice protocol.
f)
Explain practice
arrangements and formal requirements to new patients and those seeking
temporary cover, ensure procedures are completed.
g)
Advise patients in
advance (where possible) of relevant charges for private services, accept
payment and issue receipts for same.
h)
Respond
appropriately to all queries and requests for assistance from patients and
other visitors.
i)
Enter requests for
home visits in the appropriate recording system, stating time received and
including all relevant information and where necessary refer to the Duty
Doctor.
j)
Assist with queries
regarding prescriptions and refer complex queries to the prescribing team..
k)
Ensure reception
and waiting areas are kept neat and tidy.
l)
To conduct oneself
in a professional manner maintaining courtesy, discretion and patience at all
times.
m)
Attend staff
meetings and carry out any other delegated duties considered appropriate to the
post by the Operations Manager
n)
To be flexible and
work with colleagues to cover for absence due to holiday and sickness.
2.
Management of Appointment Systems
a)
Ensure total
familiarity with all appointment systems in effect, including regular and incidental
variations.
b)
Book appointments
ensuring sufficient information regarding the reason for the appointment (where
appropriate) is recorded in accordance with the practice protocol.
3. Management of Medical Records
a)
Where records are
computerised, data input should be accurate and identifiable by always using
personal ID login. ID login should be
maintained by changing login ID when prompted by the system.
4. Start and end of day
Procedures
a)
May complete
opening and closing procedures in accordance with the duty rota.
5. Training
a) Undertake training where relevant to
the tasks and responsibilities associated with the role and under the direction of your manager.
Perform any duty specifically delegated by your manager
as being properly the responsibility of the role.
The tasks and
responsibilities in this job description may change in the light of
developments within the practice or practice and are subject to review.
Job description
Job responsibilities
1. Reception Duties
a)
To welcome patients
in a friendly manner and monitor the flow of patients into consulting and
treatment rooms.
b)
Answer incoming
phone calls.
c)
Signpost patients
to the most appropriate service for their needs.
d)
Make appointments
for patients in accordance with the practice protocol.
e)
Ensure that
patients with an urgent need are seen in a logical and non-disruptive manner in
accordance with the practice protocol.
f)
Explain practice
arrangements and formal requirements to new patients and those seeking
temporary cover, ensure procedures are completed.
g)
Advise patients in
advance (where possible) of relevant charges for private services, accept
payment and issue receipts for same.
h)
Respond
appropriately to all queries and requests for assistance from patients and
other visitors.
i)
Enter requests for
home visits in the appropriate recording system, stating time received and
including all relevant information and where necessary refer to the Duty
Doctor.
j)
Assist with queries
regarding prescriptions and refer complex queries to the prescribing team..
k)
Ensure reception
and waiting areas are kept neat and tidy.
l)
To conduct oneself
in a professional manner maintaining courtesy, discretion and patience at all
times.
m)
Attend staff
meetings and carry out any other delegated duties considered appropriate to the
post by the Operations Manager
n)
To be flexible and
work with colleagues to cover for absence due to holiday and sickness.
2.
Management of Appointment Systems
a)
Ensure total
familiarity with all appointment systems in effect, including regular and incidental
variations.
b)
Book appointments
ensuring sufficient information regarding the reason for the appointment (where
appropriate) is recorded in accordance with the practice protocol.
3. Management of Medical Records
a)
Where records are
computerised, data input should be accurate and identifiable by always using
personal ID login. ID login should be
maintained by changing login ID when prompted by the system.
4. Start and end of day
Procedures
a)
May complete
opening and closing procedures in accordance with the duty rota.
5. Training
a) Undertake training where relevant to
the tasks and responsibilities associated with the role and under the direction of your manager.
Perform any duty specifically delegated by your manager
as being properly the responsibility of the role.
The tasks and
responsibilities in this job description may change in the light of
developments within the practice or practice and are subject to review.
Person Specification
Knowledge and skills
Essential
- Excellent communication skills (face to face, on the phone and written)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
Desirable
- Systmone user skills
- Problem solving & analytical skills
Qualifications
Essential
- Good standard of secondary education
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
Experience
Essential
- Experience of working with the general public
Desirable
- Dealing with people on the phone, often high call volumes
- Signposting people to different services based on their need
- Running a reception desk; managing numerous and varied requests
- Experience of working in a health care setting
- Experience of administrative duties
Person Specification
Knowledge and skills
Essential
- Excellent communication skills (face to face, on the phone and written)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
Desirable
- Systmone user skills
- Problem solving & analytical skills
Qualifications
Essential
- Good standard of secondary education
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
Experience
Essential
- Experience of working with the general public
Desirable
- Dealing with people on the phone, often high call volumes
- Signposting people to different services based on their need
- Running a reception desk; managing numerous and varied requests
- Experience of working in a health care setting
- Experience of administrative duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.