Digital & Transformation Lead

Job description

Job responsibilities

Main duties include:

Lead an improvement approach to change including building on quality improvement within the practices, PCN and system wide approaches to problem solving.

Improve adoption and/or optimisation of new technology to enhance patient access and experience and increase Practice and PCN productivity.

Build relationships and facilitate collaboration between practices and the wider system, to support delivery of care to patients

Review and improve the PCNs digital maturity.

Support population health management and health inequality

Understanding of type and intensity of support/training needs in practices and the PCN and coordinate this support.

Facilitate clinically led innovation and the effective adoption of improvement initiatives, including integrated working across practices and level to improve access to services for patients.

Develop new and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering potential impacts on the wider organisation.

Work with the PCN executive team and member practices to improve data quality, understand demand, capacity and activity and drive improvement.

Support interoperability between a variety of digital solutions to foster collaborative working and improve the efficiency of processes.

Support screening programmes across the PCN

Support practice submission of toolkit

Write DPIAs as and when required

Liaise with the DPO

Project Management

Deliver significant projects to support the PCN and lead to improvements to health outcomes for the patient population.

Manage entire lifecycle of a programme of system change.

Manage the set up and delivery of multiple projects within a programme of work, working with colleagues and subject matter experts to scope, plan, design and deliver those projects.

Review project reports and risks logs, advising project leads on escalation processes and support delivery of projects where there may be significant barriers to delivery.

Interrogate and analyse sometimes highly complex information to support the delivery of clear project reporting and project outcomes.

Write and submit high level project reports for the PCN board as required, showing progress against milestones, status, resource requirements, issues, risk and dependencies, making recommendations where a range of options may exist.

Develop key performance indicators and milestones for specific programmes and projects, managing conflicts and ensuring that interdependencies are managed effectively.

Support organisational change and the uptake of initiatives that support excellence.

Demonstrate flexibility and support new programmes and projects where necessary.

Service Improvements

Responsible for the delivery of robust information systems to ensure that all project documentation is stored and used effectively (dashboards, highlight reports, risks and issues logs).

Support practices to modify recall systems for the purpose of QoF in order to make use of the best clinical skill mix and maximise outcomes for each patient contact

Develop programme and project management tools, reports and templates that are transferable between projects, and can be used for the whole project lifetime, from design to delivery.

Improve accuracy of Practice registers and increase income by improving prevalence and coding

Be a champion for best practice, learning from experience and from others, supporting the spread of innovation within the PCN.

Maintain a good understanding of PCN contracts and service specifications and communicate condensed and informative versions to practices to reduce duplication of work

Maintain expert and up-to-date knowledge in the use of clinical computer system reporting modules and automation features. Design and run clinical system searches on request. Design, run, analyse and report on patient surveys as required.

Communication

Communicate, engage and build relationships with key strategic policy makers to influence the development of strategy and policies.

Engage and manage relationships with stakeholders to achieve a common purpose and realise mutual benefits.

Forge close relationships across the PCN to facilitate an effective approach to delivery of projects and programmes of work

Ensure PCN members understand QOF/DES/IIF etc and their role in achievement and provide general, role-specific and individual training and feedback to ensure delivery

The job description is not intended to be exhaustive, and it is likely that duties may be altered to from time to time in the light of changing circumstances and following consultation with the post-holder.

Person Specification

Qualifications

Essential

• Educated to degree level in relevant area of academic practice or equivalent working experience at this level.

Desirable

• Project Management qualification.

Experience

Essential

• Evidence of continual professional development relevant to the role.
• Experience of leading change projects
• Experience of managing projects and delivering them within agreed timescales and budgets.
• Experience of interpreting national policy and implementing this through programmes of work.
• Good understanding of the Digital agenda within the NHS and Social Care / Care sector.
• Ability to implement and manage change effectively.

Desirable

• Previous experience of managing budgets for complex programmes of work, including budget setting and monitoring.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maywood Surgery

Address

225 Hawthorn Road

Bognor Regis

West Sussex

PO21 2UW

Employer's website

https://www.maywoodsurgery.com/index.aspx (Opens in a new tab)