Job responsibilities
JOB
TITLE:
Medical
Receptionist/Administrator
MAIN PURPOSE OF THE
POST: To provide a point of
contact for patients and act as a focal point of communication between
patients, doctors and other medical staff.
RESPONSIBLE
TO: Reception
Manager/Practice Managers
MAJOR
DUTIES AND RESPONSIBILITIES OF THE POST
1.
Reception duties
(i.)
Receive
and make calls as required. Divert calls and take messages as appropriate
(ii.)
Respond
to all requests by patients requiring appointments with member of the clinical
team, ensuring adherence to the practice protocol for booking appointments
(iii.)
Book
nursing appointments for recalls, following appointment timeframes
(iv.)
Manage
all queries as necessary in an efficient manner
(v.)Periodically
monitor patients still waiting to see the clinician to ensure patients are seen
in a timely manner
(vi.)
Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover, ensure procedures to add these patients to the clinical system
are completed
(vii.)
Data
entry of new and temporary registrations and relevant patient information as
required
(viii.)
Advise
patients of relevant charges for private services, accept payment and issue
receipts for same
(ix.)
Respond
to all queries and requests for assistance from patients and other visitors
(x.)
Enter
requests for home visits and telephone calls into the appointments system, including
all relevant information and where necessary refer to the managing doctor
(xi.)
Ensure
that requests for prescriptions are processed within the practice set time
frame
(xii.)
Support
all clinical staff with general tasks as requested
(xiii.)
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
(xiv.)
Ensure
reception and waiting areas are kept neat and tidy
(xv.)
Ensure
adequate supplies of stationary and relevant forms are available within the reception
area.
(i.)
Ensure
all locum doctors are familiar with practice procedures on arrival and issue
them with a locum pack
2.
Start and end of day procedures
(i.)
Open
up premises at the start of day, set alarm to day function and make all
necessary preparation to receive patients
(ii.)
Secure
premises at end of day, ensure the building is totally secured; computers are
logged out and switched off, internal lights off, doors locked and alarm
activated
3.
Training/Meetings
(i.)
To
attend any relevant training courses arranged by the Practice
(ii.)
To
attend regular staff meetings
4.
Any other delegated duties considered
appropriate to the post
