St Andrews Health Centre

Receptionist

Information:

This job is now closed

Job summary

We are currently recruiting for 1 Receptionist (Patient Assistant) positions:

Desirable : EMIS WEB experience or NHS Experience

Salary: £13.15 per - The Living Wage rate applies to all employees

Interview: Will be held at St Andrews Health Centre

All our applicants must be 18 and aboveHours 40 (Hours are nonnegotiable)Monday 10.30 to 18.30Tuesday 7.45 to 15.45Wednesday7.45 to 15.45Thursday10.30 to 18.30Friday7.45 to 15.45

This Post

Be responsible to the Surgery Coordinator for their actions, responsibilities and work

In conjunction with the Surgery Coordinator, identify his/her own training and development needs and participate in periodic appraisals.

Main duties of the job

  • Care of patients
  • Process requests for repeat prescriptions according to practice guidelines
  • Book interpreter/advocates as requested
  • If possible assist with interpreting as necessary
  • Process requests for patient transport
  • Deal with patient samples in a clinically safe manner
  • Promote and maintain high levels of hygiene and control of clinical infection are in place
  • Encourage patients to engage with the practice through making comments and suggestions through patient questionnaire and other ways of getting patient feedback
  • To be a first point of contact for patients requiring general information relating to the practice, procedures, registration finance etc
  • Post should be opened, stamped, and sorted to the appropriate persons
  • Deliveries should be received, signed for and stored appropriately
  • Notes should be made up and stored appropriately
  • Fees for non-NHS services should be received and appropriately recorded
  • Filing, scanning and retrieval of paperwork
  • Registrations and deductions
  • Information entered on the clinical system should be clear and accurate.
  • To provide general administrative support as required
  • Provide cover for members of the team during episodes of sickness or annual leave

About us

We are Bromley by Bow Health We do more than providing NHS General Practice Services. We are at the cutting edge of community development work in health care and believe that health is so much more than the absence of disease.

The Bromley By Bow Health Partnership is currently seeking a Patient Assistant to join our very busy practice of 14,500 patients at St Andrews Health Centre.

Details

Date posted

30 January 2024

Pay scheme

Other

Salary

£13.15 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Flexible working

Reference number

A0935-24-0000

Job locations

2 Hannaford Walk

London

E3 3FF


Job description

Job responsibilities

Patient Assistant (Receptionist)

Our Patient Assistant team is the first point of contact for our patients and other visitors to the practice. As such, members of the PA team must maintain high standards of professionalism and friendliness.

Job purpose

To support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership.

Job Summary

To be the front face of the organisation and provide outstanding service to patients.

In particular to have responsibility for

Contact with patients in reception, through phones or via digital means

Continuity of care

The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.

Core Tasks and functions

Contact with patients

Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication

Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date

Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place

Engagement with patients

Encourage patients to engage with the practice through making comments and suggestions

Actively promote the patient questionnaire and other ways of getting patient feedback

Our Organisation 

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews.

Our values are simple: be compassionate; be a friend; have fun; assume it’s possible.

If these values resonate with you, please join us!

Job description

Job responsibilities

Patient Assistant (Receptionist)

Our Patient Assistant team is the first point of contact for our patients and other visitors to the practice. As such, members of the PA team must maintain high standards of professionalism and friendliness.

Job purpose

To support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership.

Job Summary

To be the front face of the organisation and provide outstanding service to patients.

In particular to have responsibility for

Contact with patients in reception, through phones or via digital means

Continuity of care

The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.

Core Tasks and functions

Contact with patients

Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication

Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date

Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place

Engagement with patients

Encourage patients to engage with the practice through making comments and suggestions

Actively promote the patient questionnaire and other ways of getting patient feedback

Our Organisation 

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews.

Our values are simple: be compassionate; be a friend; have fun; assume it’s possible.

If these values resonate with you, please join us!

Person Specification

Qualifications

Essential

  • GCSE

Experience

Desirable

  • EMIS WEB experience
  • Experience in working in a primary Care/ GP practice
Person Specification

Qualifications

Essential

  • GCSE

Experience

Desirable

  • EMIS WEB experience
  • Experience in working in a primary Care/ GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Andrews Health Centre

Address

2 Hannaford Walk

London

E3 3FF


Employer's website

https://www.bbbc.org.uk/health-centres/st-andrews-health-centre/ (Opens in a new tab)

Employer details

Employer name

St Andrews Health Centre

Address

2 Hannaford Walk

London

E3 3FF


Employer's website

https://www.bbbc.org.uk/health-centres/st-andrews-health-centre/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Manager

Michelle O'Brien

michelleobrien1@nhs.net

02070936708

Details

Date posted

30 January 2024

Pay scheme

Other

Salary

£13.15 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Flexible working

Reference number

A0935-24-0000

Job locations

2 Hannaford Walk

London

E3 3FF


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