Receptionist

Job summary

We are a bustling and busy practice in the heart of East London community, and are looking to further expand our already well-staffed reception team.

The role will include undertaking a wide range of reception duties and the provision of

general support to the multidisciplinary team. Duties can include but are not limited to,

greeting and directing patients, effective use of the appointment system, booking

appointments, processing of information and assisting patients as required. To act as the

central point of contact for patients, the distribution of information, messages and

enquiries for the clinical team, liaising with multidisciplinary team members and external

agencies such as secondary care and community service providers.

Main duties of the job

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request

appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members

and external agencies

f. Read code data on EMIS

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as

required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

p. Any additional duties and responsibilities stated as per your line manager

About us

Here at St James Medical Practice we endeavour to serve our local community in

providing the best quality medical care. We offer a friendly, welcoming environment in

which we hope patients feel comfortable and confident enough to confide in us.

We are sure you will enjoy working at St James Medical Practice and look forward to a

long and positive working relationship.