Medical Receptionist (Temporary post)

Thirsk Doctors Surgery

Information:

This job is now closed

Job summary

Thirsk Doctors Surgery are delighted to be hiring an additional Medical Receptionist. The successful candidate will be responsible for undertaking a wide range of Receptionist and Administrative duties and the provision of general support to the multidisciplinary team.

We are committed to staff development and will support training needs of the successful candidate and ensure work shadowing and induction is carried out with our friendly team and training providers.

If this is the opportunity you have been looking for, with the new year approaching, a new job and career development, please apply before 4th January 2022. We are happy to assist with any further enquiries regarding the post, please don't hesitate to contact Wendy Hunter or Kristy O'Hanlon at the surgery 01845 440462 from a Monday to Wednesday 9am to 3pm.

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To apply: please follow the link on the NHS jobsite

Main duties of the job

To be responsible for undertaking a wide range of reception duties and administrative tasks and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. Hours of work will be between the surgery opening times of 8am to 6.30pm and discussed with you at the interview stage.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers, including the use of the electronic referral service.

Ensuring all reception and administrative duties are performed effectively and to the required standard, meeting the objectives of the organisation. Support the management team in promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and carry out other duties as directed by the management team.

About us

Thirsk Doctors Surgery are committed to providing high quality primary care services through an ethos of continuous learning and reflection, while ensuring all staff and patients are treated with dignity, honesty and respect.

We aim to be innovative and adaptable to the changing face of General Practice and to balance the needs of individual patients with those of the wider practice population. We are dedicated to promoting the aims and values of our Primary Care Network and Clinical Commissioning Group and strive to improve the health of our population and encourage self-care.

Job description

Job responsibilities

Job title: Medical Receptionist 

Hours per week: 24 hours per week temporary contract (maternity cover)

Pay rate: £9.98 per hour

Place of work: Thirsk Doctors Surgery – opening times 8.00am to 6.30pm

Reports to: Reception Manager, Practice Manager

Closing date: 4th January 2022

Interview date: 11th January 2022

Primary key responsibilities

The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

· Maintain and monitor the practice appointment system

· Process personal, telephone and e-requests for appointments

· Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately

· Signpost patients to the correct service

· Initiating contact with and responding to, requests from patients, team members and external agencies

· Clinically code data on the clinical system

· Photocopy documentation as required

· Data entry of new and temporary registrations and relevant patient information as required

· Input data into patients’ healthcare records as necessary

· Manage all queries as necessary in an efficient manner

· Carry out system searches if requested

· Maintain a clean, tidy, effective working area at all times

· Monitor and maintain the reception area and notice boards

· Support all clinical staff with general tasks as requested

· Partake in audit as directed by the practice manager when required

· Support administrative staff, providing cover during staff absences

· Action incoming emails and correspondence as necessary

· Scan patient related documentation and attach scanned documents to patients’ healthcare records

· Complete opening and closing procedures in accordance with the duty rota

· Order and monitor stationery supplies

· Produce, maintain and participate in the receptionist rota for lunch and out of hours cover

· Partake in mandatory elearning and face to face training

· Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

Administrative Tasks

· Typing letters, reports and associated documentation as required by the GP's and management team

· Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

· Maintaining an accurate referrals database

· Processing letters as requested

· Processing referrals using the electronic referral system (ERS)

· Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA to the administrators

· Produce meeting agendas and record the minutes of meetings when required

· Any other Reception tasks as delegated by the Reception Manager eg. Deductions, baby immunisation clinic appointments, cervical screening appointments and accompanying correspondence

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent or higher
  • GCSE Mathematics and English (C or above)

Desirable

  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care
  • ECDL or CLAIT courses

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare or primary care setting

Skills and Personal Qualities

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Desirable

  • EMIS/SystmOne user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Thirsk Doctors Surgery

Address

Thirsk Doctors Surgery

Chapel Street

Thirsk

North Yorkshire

YO7 1LG


Employer's website

https://www.thirskdoctorssurgery.co.uk/ (Opens in a new tab)

For help with your application, contact:

Kristy O'Hanlon

kristy.o'hanlon@nhs.net

01845440462

Date posted

08 December 2021

Pay scheme

Other

Salary

£9.98 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A0933-21-5713

Job locations

Thirsk Doctors Surgery

Chapel Street

Thirsk

North Yorkshire

YO7 1LG


Supporting documents

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Email:

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Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.