Care Coordinator

Thirsk Doctors Surgery


This job is now closed

Job summary

An exciting new opportunity has arisen for FT/PT Care Coordinators to join our primary care team. These roles will be based at either Thirsk Surgery, The Lambert Medical Centre or Topcliffe Surgery and are new to practice. The successful applicant will provide direct support in delivering and coordinating care to our patients, focusing on our Quality Outcome Framework (QoF), Frailty DES and PCN DES requirements. This will include: Chronic Disease management; Palliative Care; Learning Disabilities; Frailty; Flu Vaccinations & Covid Booster Vaccinations. The post will involve patient liaison and administrative support duties.

Main duties of the job

Duties and responsibilities of this new and evolving role will include but are not limited to: Using GP systems to identify the cohorts of patients who require specific health checks, Coordinating the booking of identified patients into the practice clinics, Helping patients to manage their needs and make choices about their care working with patients, their families and carers, to improve their health and wellbeing by helping them access appropriate services. Co-ordinating MDT frailty and palliative care meetings, Supporting admin teams in practices to telephone patients that are due for a health check / review or have not attended a booked appointment, To support practices in coordinating the vaccination of care home and housebound residents, To follow up patients who have been discharged from hospital to ensure all discharge actions have been carried out and to identify any additional needs to reduce the risk of readmission, Support proactive case finding using population health intelligence data, Work closely with professionals from a variety of health specialties, Prepare proactive care plans for vulnerable patients.

About us

Based at Thirsk Surgery, The Lambert Medical Centre or Topcliffe Surgery the successful applicant will join our rapidly expanding primary care team as part of Hambleton North and Hambleton South Primary Care Networks. The Networks support over 70,000 patients from 8 practices across the area. You will be joining a dedicated multidisciplinary workforce delivering a personalised and integrated care service for all registered patients and become part of forward thinking PCNs who are committed to the development of a dedicated, caring and resilient multidisciplinary primary care workforce.

Job description

Job responsibilities

The post will involve patient liaison and administrative support duties and will help bridge communications between clinical staff and front-line receptions. Applicants are expected to have excellent organisation and customer care skills and empathy with patient needs.You will coordinate care needs of individual patients. This may involve booking appointments, managing IT and booking systems, co-ordinatingMultidisciplinary team meetings, record keeping and carrying out follow up phone calls with patients or handling referrals to other teams involved in the patients care. Experience of working in Primary care is desirable however full training will be given. In this role you will be employed by our GP alliance 'Heartbeat Alliance' and will be offered: Competitive Salary - depending on skills and experience. Flexible work patterns Access to the NHS Pension Scheme If you are committed and enthusiastic & looking for an exciting role within an evolving and innovative primary care setting; and if you are interested in progressing your development and contributing to the development of innovative models of primary healthcare in North Yorkshire, then we would be delighted to hear from you.

Person Specification



  • GCSE Grade A-C in Maths and English or skills level 2 Maths & English or equivalent


  • Qualification in a health or social care allied profession



  • Experience of working in primary care
  • Experience of working in a GP practice

Skills / Knowledge


  • Ability to communicate accurately verbally and in writing with a wide range of people.
  • Ability to work well under pressure and prioritise work load whilst working to deadlines
  • Positive and flexible approach to work and adaptable to change.
  • Ability to work as a member of a team but using own initiative when needed
  • Ability to use discretion and maintain confidentiality
  • Empathy with a variety of patients needs and conditions


  • Experience of working in primary care
  • Experience of working in a GP practice
  • Knowledge of the geographical area within the PCN
  • Understanding of safeguarding principles
  • Knowledge of local health and social care provision
  • Experience of dealing with vulnerable or elderly patients
  • Knowledge of computer packages: Word, Excel, Outlook and Powerpoint. IT skills
  • Knowledge of GP Clinical Systems Systemone
  • Highly motivated
  • Flexible
  • Enthusiastic
  • Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Thirsk Doctors Surgery


Thirsk Doctors Surgery

Chapel Street


North Yorkshire


Employer's website (Opens in a new tab)

For help with your application, contact:

Wendy Jane Hunter


Date posted

01 November 2021

Pay scheme



£22,000 to £24,000 a year depending on experience



Working pattern

Full-time, Part-time

Reference number


Job locations

Thirsk Doctors Surgery

Chapel Street


North Yorkshire


Winn Lane



North Yorkshire


Chapel Street


North Yorkshire


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0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.