Job summary
An exciting new opportunity has arisen for FT/PT Care
Coordinators to join our primary care team. These roles will be based at either
Thirsk Surgery, The Lambert Medical Centre or Topcliffe Surgery and are new to
practice. The successful applicant will provide direct support in delivering
and coordinating care to our patients, focusing on our Quality Outcome
Framework (QoF), Frailty DES and PCN DES requirements. This will include:
Chronic Disease management; Palliative Care; Learning Disabilities; Frailty; Flu
Vaccinations & Covid Booster Vaccinations. The post will involve patient
liaison and administrative support duties.
Main duties of the job
Duties and responsibilities of this new and evolving role
will include but are not limited to: Using GP systems to identify the cohorts
of patients who require specific health checks, Coordinating the booking of
identified patients into the practice clinics, Helping patients to manage their
needs and make choices about their care working with patients, their families
and carers, to improve their health and wellbeing by helping them access
appropriate services. Co-ordinating MDT frailty and palliative care meetings,
Supporting admin teams in practices to telephone patients that are due for a
health check / review or have not attended a booked appointment, To support
practices in coordinating the vaccination of care home and housebound residents,
To follow up patients who have been discharged from hospital to ensure all
discharge actions have been carried out and to identify any additional needs to
reduce the risk of readmission, Support proactive case finding using population
health intelligence data, Work closely with professionals from a variety of
health specialties, Prepare proactive care plans for vulnerable patients.
About us
Based at Thirsk Surgery, The Lambert Medical Centre or
Topcliffe Surgery the successful applicant will join our rapidly expanding
primary care team as part of Hambleton North and Hambleton South Primary Care
Networks. The Networks support over 70,000 patients from 8 practices across the
area. You will be joining a dedicated multidisciplinary workforce delivering a
personalised and integrated care service for all registered patients and become
part of forward thinking PCNs who are committed to the development of a
dedicated, caring and resilient multidisciplinary primary care workforce.
Job description
Job responsibilities
The post will involve patient liaison and administrative support duties and will help bridge communications between clinical staff and front-line receptions. Applicants are expected to have excellent organisation and customer care skills and empathy with patient needs.You will coordinate care needs of individual patients. This may involve booking appointments, managing IT and booking systems, co-ordinatingMultidisciplinary team meetings, record keeping and carrying out follow up phone calls with patients or handling referrals to other teams involved in the patients care. Experience of working in Primary care is desirable however full training will be given. In this role you will be employed by our GP alliance 'Heartbeat Alliance' and will be offered:
Competitive Salary - depending on skills and experience. Flexible work patterns
Access to the NHS Pension Scheme
If you are committed and enthusiastic & looking for an exciting role within an evolving and innovative primary care setting; and if you are interested in progressing your development and contributing to the development of innovative models of primary healthcare in North Yorkshire, then we would be delighted to hear from you.
Job description
Job responsibilities
The post will involve patient liaison and administrative support duties and will help bridge communications between clinical staff and front-line receptions. Applicants are expected to have excellent organisation and customer care skills and empathy with patient needs.You will coordinate care needs of individual patients. This may involve booking appointments, managing IT and booking systems, co-ordinatingMultidisciplinary team meetings, record keeping and carrying out follow up phone calls with patients or handling referrals to other teams involved in the patients care. Experience of working in Primary care is desirable however full training will be given. In this role you will be employed by our GP alliance 'Heartbeat Alliance' and will be offered:
Competitive Salary - depending on skills and experience. Flexible work patterns
Access to the NHS Pension Scheme
If you are committed and enthusiastic & looking for an exciting role within an evolving and innovative primary care setting; and if you are interested in progressing your development and contributing to the development of innovative models of primary healthcare in North Yorkshire, then we would be delighted to hear from you.
Person Specification
Qualifications
Essential
- GCSE Grade A-C in Maths and English or skills level 2 Maths & English or equivalent
Desirable
- Qualification in a health or social care allied profession
Experience
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Skills / Knowledge
Essential
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Ability to work well under pressure and prioritise work load whilst working to deadlines
- Positive and flexible approach to work and adaptable to change.
- Ability to work as a member of a team but using own initiative when needed
- Ability to use discretion and maintain confidentiality
- Empathy with a variety of patients needs and conditions
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
- Knowledge of the geographical area within the PCN
- Understanding of safeguarding principles
- Knowledge of local health and social care provision
- Experience of dealing with vulnerable or elderly patients
- Knowledge of computer packages: Word, Excel, Outlook and Powerpoint. IT skills
- Knowledge of GP Clinical Systems Systemone
- Highly motivated
- Flexible
- Enthusiastic
- Team player
Person Specification
Qualifications
Essential
- GCSE Grade A-C in Maths and English or skills level 2 Maths & English or equivalent
Desirable
- Qualification in a health or social care allied profession
Experience
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Skills / Knowledge
Essential
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Ability to work well under pressure and prioritise work load whilst working to deadlines
- Positive and flexible approach to work and adaptable to change.
- Ability to work as a member of a team but using own initiative when needed
- Ability to use discretion and maintain confidentiality
- Empathy with a variety of patients needs and conditions
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
- Knowledge of the geographical area within the PCN
- Understanding of safeguarding principles
- Knowledge of local health and social care provision
- Experience of dealing with vulnerable or elderly patients
- Knowledge of computer packages: Word, Excel, Outlook and Powerpoint. IT skills
- Knowledge of GP Clinical Systems Systemone
- Highly motivated
- Flexible
- Enthusiastic
- Team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.