Job summary
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies.
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises. Maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Processing and distributing incoming (and outgoing) mail.
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required.
Providing clerical assistance to practice and as required from time to time, including, filing, photocopying, and scanning.
Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
About us
An opportunity has arisen at Wells Health Centre for a Medical Receptionist to join our forward thinking and friendly team.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/Practice Manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Processing and distributing incoming (and outgoing) mail.
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice and as required from time to time, including, filing, photocopying, and scanning.
Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/Practice Manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Processing and distributing incoming (and outgoing) mail.
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice and as required from time to time, including, filing, photocopying, and scanning.
Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications
Essential
- Educated to GCSE level standard
- Fluent English
- Speech - Clear are articulate
- Manner - Professional and Pleasant
- Dress - smart and Appropriate
- Working as a part of a team
Desirable
- Experience of General Practice
- Medical Receptionist experience
- Clinical software skills - EMIS Web D
- IT skills: Basic / Intermediate / Advanced / EDCL E
- Keyboard skills: Basic / Proficient / Trained typist
Person Specification
Qualifications
Essential
- Educated to GCSE level standard
- Fluent English
- Speech - Clear are articulate
- Manner - Professional and Pleasant
- Dress - smart and Appropriate
- Working as a part of a team
Desirable
- Experience of General Practice
- Medical Receptionist experience
- Clinical software skills - EMIS Web D
- IT skills: Basic / Intermediate / Advanced / EDCL E
- Keyboard skills: Basic / Proficient / Trained typist
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
