Claremont Clinic

Evening Doctors Receptionists 2 Posts - £11.45 per hour

This job is now closed

Job summary

Join Our Team as an Evening Doctor's Receptionist in our newly refurbished premises.

Are you an experienced receptionist with a passion for delivering exceptional customer service? Claremont Clinic is seeking a dedicated individual to join our bustling practice team in making a positive impact on our local community.

Position Details:

Salary: £11.45 per hour (with a minimum of 1 years experience in a primary care setting)
Hours:Permanent Post x 2 (afternoon/evening)- 30 hours per week Monday to Friday 1:00pm to 7:00 pm

Main duties of the job

We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service:

Previous GP receptionist experience required at least 1 year.
You will have excellent communication skills with a clear and polite telephone manner.
You will work in a polite, confidential and discreet manner, respecting patients at all times.
You will have experience of working with the general public, being sensitive and empathic in distressing situations.
You will be confident to work as part of a team and be able to think on your feet independently.
Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues during annual/sickness leave.

Key Responsibilities:

Ensure the smooth operation of our reception desk with professionalism and organization.
Act as the primary point of contact, fostering communication between patients, clinicians, and our practice team.
Deliver consistently high standards of customer service.

About us

About Us:

At Claremont Clinic, we value individuals who are organized, adaptable, and personable, committed to delivering excellent customer service. Key attributes we are looking for include:

Previous experience in medical/healthcare reception roles is preferred.
Excellent communication skills with a clear and polite telephone manner.
Ability to maintain confidentiality and discretion with patients.
Experience in handling sensitive situations with empathy and professionalism.
Strong teamwork and independent problem-solving abilities.
Proficient in IT and general administration tasks.

Flexibility:Some flexibility is required to accommodate additional or alternative hours to cover colleagues during annual/sickness leave.

If you are ready to contribute to a supportive team environment and play a pivotal role in our community-focused clinic, we invite you to apply today.

Join Claremont Clinic and be part of our commitment to exceptional healthcare delivery.

Date posted

24 October 2024

Pay scheme

Other

Salary

£11.45 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0925-24-0001

Job locations

Claremont Clinic

Romford Road

London

E7 8AB

Job description

Job responsibilities

CLAREMONT CLINIC JOB DESCRIPTION

Job Title : Practice Receptionist - Evening Post 30 hours a week, Monday to Friday 1pm - 7.00pm

Responsible to : Practice Manager

Accountable to : The General Practitioners in the Partnership

Grade : Claremont Clinic Clerical Grade (2)

Main Purpose of the job:

To ensure the smooth running of the reception desk in a professional and organized manner. To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of your practice team and to provide a high standard of customer services at all times. The post holder to cover all annual leave and staff sickness which will include moving shift patterns to accommodate this.

Reception Duties:

1. Greet all patients on arrival ensuring all patients are checked in either manually or via the patient touch screen

2. To answer the telephone dealing with or redirecting enquiries.

3. To handle all face to face general enquiries, referring where necessary.

4. Make new and follow-up appointments including booking language line

5. To be responsible for the call and recall of patient lists as instructed by practice manager including the recall for immunization/smear targets and test recalls.

6. Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required.

7. Generate electronic/online repeat prescription requests and allocate as instructed. Prepare repeat prescriptions following practice protocol and set out for verification and signature of doctor.

8. Record requests for home visits and ensure that they are recorded and passed onto the duty doctor on call

9. Register new patients following practice policy including enabling secure online access to patients medical records, including booking patients for new registration health checks.

10. Be able to manage the GP links process including registrations, amendments, rejections, deductions FP69, FP22, and any other tasks required. Contacting PCSE to request urgent medical records.

11. Open mail and distribute as appropriate. Leave private, confidential and personal mail unopened in Practice Managers tray as directed.

12. Maintain the administration of the cytology (responsibility of sending off completed deferral smear forms). Ensure that the childhood immunisations targets are kept up to date (including chasing childhood vaccinations from vaccination UK).

13. Scan hospital reports and letters. Ensuring that the scanning of patients correspondence is kept up to date at all times. Helping the filing clerk to keep up to date with her scanning workload.

14. To carry out patients/GP Registrar surveys

15. Complete and enter on computer appropriate GMS3 (Temporary Services) forms. Renew expired forms as necessary.

16. Maintain computer database including the patients PDS records.

17. Ensure that the External and Internal EMISweb email account is viewed on a daily basis and the Workflow (WF) tasks are completed appropriately. Log outgoing post/mail as necessary and take responsibility of posting at the end of the day.

18. Take responsibility of the daily incoming electronic document management & the online consultation forms

19. Offer all services to patients including, extended opening hours & Community Pharmacy Consultation Services (CPCS) and any future new initiatives.

20. Enter appropriate read codes as instructed by practice. Which would include admin coding as well coding for QOF/SNS.

21. Ensure that there is enough supply of stationary in all consulting rooms.

22. Ensure that all clinic attendance appointments are confirmed prior to appointment date as per allocation of tasks.

23. Assist in the administration of the patient e-referral system. Manage the day-to-day clinicians worklists.

24. Trained staff to ensure that the diabetic recall for clinics is kept up to date including the

searches and that letters/blood tests are sent to patients as instructed.

25. Ensure that the telephones are turned on and switched over to the out of hours service as

Appropriate.

26. Leave reception area tidy and ready for incoming colleagues. Use the EMISweb function as

instructed to communicate any outstanding queries to colleagues

27. Staff working in the evening, to make sure that the premises are fully vacated by patients

via checking public areas. Ensuring that the premises are securely locked including

Windows and to turn on the security system if last person to leave the premises.

28. Undertake any other duties as instructed by management.

This job description may need to be reviewed or revised from time to time as the practice develops.

Confidentiality

Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.