Job summary
Westbury Group Practice is a growing, forward thinking GP practice in the heart of Wiltshire, 30 minutes from Bath. We are seeking a motivated and enthusiastic Care Co-ordinator to be part of our living well team.
Main duties of the job
As Care Coordinator you will work as a key part of our Living Well Teamdelivering effective and co-ordinated care for patients registered with the
practice.
You will assist in improving the quality and
continuity of care by acting as a point of contact for our Living Well Team
About us
We are located over two sites serving a population of 24,000 people. The role will primarily be based at White Horse Health Centre in Westbury. We are a teaching practice, rated Good overall by the CQC, and continuously looking to improve the quality of our services. Clinicians are supported by a highly efficient and skilled administration teams.
Benefits include:
Competitive salary
Minimum 27 days holiday, plus bank holidays
Membership of the NHS Pension Scheme
Ample free parking
Job description
Job responsibilities
Your role is an essential part of our evolving dynamic and forward-thinking Living Well Team, working to provide enhanced care experience to patients in line with a with a view to improving health inequalities. Other duties may include:
- Act as a point of contact between GP, patients and carers and other agencies
- Liaise with GPs and practice teams to identify patients who are elderly, frail or who have long term health needs and support
- Develop and embed the use of Group Consultations to help support the care arrangements for patients with long term conditions.
- Support patients to access community care assessments as well as carers assessments
- Participate in weekly MDT meetings.
- Raise awareness of health promotion & screening such as NHS Health Checks and LD Health Checks in practices and coordinate invitations to ensure targets are achieved on a practice and PCN level
- Run Audits and searches where necessary to identify patients for review.
- Manage patient initiated calls for help/signposting etc., ensuring patients are directed to appropriate service inc liaising with other staff e.g. Social Prescribers
- Document and monitor aspects of patient co-ordination and service delivery supporting data collection and audit using the practices clinical system
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or emergency situation, alerting the team or enabling a rapid response
- Support and raise awareness national screening and immunisation programmes and encourage uptake
- Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact
- Support our learning disability patients.Co-ordinating annual reviews, keeping register up do date and supporting patients and carers to make sure reasonable adjustments are in place.
- Assisting with the care of our patients with dementia and fraility.Co-ordinating appointments, following up referrals and signposting to other members of the Living Well Team
- Administration of carers register.
- Discharge summary screening.
- Liaising with hospitals.
- Making phone calls for patients who are unable to do this themselves and following up DNAs for vulnerable patients.
Job description
Job responsibilities
Your role is an essential part of our evolving dynamic and forward-thinking Living Well Team, working to provide enhanced care experience to patients in line with a with a view to improving health inequalities. Other duties may include:
- Act as a point of contact between GP, patients and carers and other agencies
- Liaise with GPs and practice teams to identify patients who are elderly, frail or who have long term health needs and support
- Develop and embed the use of Group Consultations to help support the care arrangements for patients with long term conditions.
- Support patients to access community care assessments as well as carers assessments
- Participate in weekly MDT meetings.
- Raise awareness of health promotion & screening such as NHS Health Checks and LD Health Checks in practices and coordinate invitations to ensure targets are achieved on a practice and PCN level
- Run Audits and searches where necessary to identify patients for review.
- Manage patient initiated calls for help/signposting etc., ensuring patients are directed to appropriate service inc liaising with other staff e.g. Social Prescribers
- Document and monitor aspects of patient co-ordination and service delivery supporting data collection and audit using the practices clinical system
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or emergency situation, alerting the team or enabling a rapid response
- Support and raise awareness national screening and immunisation programmes and encourage uptake
- Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact
- Support our learning disability patients.Co-ordinating annual reviews, keeping register up do date and supporting patients and carers to make sure reasonable adjustments are in place.
- Assisting with the care of our patients with dementia and fraility.Co-ordinating appointments, following up referrals and signposting to other members of the Living Well Team
- Administration of carers register.
- Discharge summary screening.
- Liaising with hospitals.
- Making phone calls for patients who are unable to do this themselves and following up DNAs for vulnerable patients.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Decision making skills
- Prioritising care
- Communication skills, both written and verbal
- Able to use IT based clinical record system
- Time management and ability to prioritise workload
Desirable
- Knowledge of primary & community health care
- Use of GP clinical record system, SystmOne
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Decision making skills
- Prioritising care
- Communication skills, both written and verbal
- Able to use IT based clinical record system
- Time management and ability to prioritise workload
Desirable
- Knowledge of primary & community health care
- Use of GP clinical record system, SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
